No Luck PRT Apple Processor Launch/Installing

• 01/19/2023 at 1:24 AM #207660
  SkippyTrader

  Since it released, ive tried on different times, multiple days, incase was just bug problem the initial release that the software guys hadnt tested yet. But the issue is still occurring.

   

  As per what it states:

  “an error occurred in a program run by this package, which causes the installation to fail. Please contact the software manufacture”

   

  Current system:

  MacookAir

  M1 Apple Processor

  macOS Ventura 13.1

  

  SkippyTrader

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  01/19/2023 at 3:43 PM #207722
  Nicolas

  I’d like to help, but I don’t own any Mac computer, did you have any luck to send a technical report from a way or another? (outside of the forum I mean).

  

  Nicolas

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  02/03/2023 at 3:02 AM #208988
  pjstew

  Hi.

  I had the same problem. I did the following.

   

  1  I rebooted an older Intel install package.

  2  It prompted an upgrade to the latest Intel version which I did

  3  Ran that and a pop-up appeared in the top right corner with a link offering to upgrade to the M1 version.  Clicked on the M1 link and it downloaded properly and ran.

   

  Prior to this, I reset all the java settings in System Preferences on my M1 mac mini running Big Sur.

  Hope this helps.  The program is now running lightning-fast.

   

  Phil

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  Nicolas

  

  pjstew

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  01/18/2024 at 6:03 PM #226537
  rpaul1

  Hi,

   

  Did you have to install ‘Rosetta’ on your MBP running M1?

  I can’t install on my new MBP (M2 Pro)…  I had an older MBP (2017, running Intel) and PRT was ok on that but now need to move to newer machine and stuck.  Not sure how to progress – don;t want to install Rosetta as that defeats the objective of having dedicated software for new chips.  I managed to install Intercative Broker TWS, MicroSoft Office and other software specifically for the new Apple Processor but having problems with ProReal Time.

  Any idea how to fix, please?

   

  

  rpaul1

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  01/22/2024 at 8:46 PM #226736
  Investing Innovator

  You might want to try reinstalling the ProRealTime Launcher, specifically the version for the Apple(M) processor. You can find it here: ProRealTime Launcher for Apple processor (make sure to choose the right download for the Apple processor). This could also help in resolving the issue.

  

  Investing Innovator

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  01/22/2024 at 9:59 PM #226738
  rpaul1

  Hi,

  I did exactly that.  The link was sent to me by ProReal Time Sales Team…

  When I click the right hand side icon (“Apple Processor”), it prompts me to download Rosetta.  My understanding is that a dedicated (Apple processor) app should run natively without any “mid-layer” software (which adds unnecessary overhead).

  I downloaded Apple-processor specific software for interactive broker, MicroSoft Office, VPN, etc with no issues.  Just PRT that’s causing issues.

  Out of interest, if you click the Apple Processir icon (right hand side) does it prompt you to download Rosetta?

   

  thanks for your input

   

  

  rpaul1

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  01/23/2024 at 10:03 AM #226746
  Investing Innovator

  Hi! Yes, unfortunately, you need to download and install Rosetta; there is currently no other way to make the ProRealTime Launcher work with Apple processors. For an explanation with more information, please see the official Apple Support page: If you need to install Rosetta on your Mac.

  

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  01/24/2024 at 12:07 PM #226836
  rpaul1

  Hi,

  Thanks for your reply – I’ll go with the Rosetta.

   

  Just disappointed that ProReal Time haven’t got a dedicated install package for the APPLE/SILICON processors for newer MBP’s given they’ve been on the market for some 3+ years!

   

   

  

  rpaul1

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