NO POINT SAVING ANYTHING – PRT DOESN'T SAVE (Mac Users)

Bard · Sat, 02 May 2020 13:14:56 +0000

Hi, your platform doesn’t save. It’s been problematic for months, so what’s the point? I find it hard to believe that the ability to save is not working on my platform but that is the ongoing reality for me. I’ve emailed IG/PRT before. No response let alone a fix. It is highly disruptive and excessively time consuming. The amount of time I have to spend going and checking PRT systems code against saved Apple Text Edit notes of the systems… For example I logged in this morning only to find all the settings for a system that I copied into a PRT systems notes were missing and the text that was in there that I had deleted last night was still there. Frankly its ridiculous… Luckily I had the Apple Text Edit notes version already saved but my point is simple: If there are no fixes, what is the point of using PRT anymore? HERE’S THE KIND OF NONSENSE I’M EXPERIENCING. These are my unanswered messages sent via the platform: (The platform crashes seem to be fixed presently). ////// Sent 22 Oct 2019 — 21.08pm Hi Platform regularly crashes after Macbook Pro with latest s/ware is woken up from sleep. Platform Multi Indicator Samsung template layout has been completely lost. I thought I’d be able to recover the template using a back up but even the back up version that fits my 50 Samsung TV that I use as a monitor is reduced to utter chaos: This is what is left of a approximately 15 chart template: https://www.dropbox.com/s/cz4kxk0vtqtgr9x/PRT-chaos.png?dl=0 I have configured these templates SO MANY TIMES to fit neatly on my 50” monitor only to find no semblance of them after such a crash. As it stands your platform and the latest Mac 10.14.6 is unstable and unusable. Thanks ////// Sent 8th Ap 2019 — 13.45pm NOPE FAILED 3 X’S Hi I made a duplicate system based on this system: Pivot Support/Resistance Zones. I had a lot of trouble creating the duplicate. (I had good ethernet internet connection). I quit and logged back in and saw 3 duplicates. I deleted them. I made a single duplicate named: Pivot Support/Resist Zones OPT. I tested it extensively yesterday. Here is one of many versions and timeframes I tested/optimised: https://www.dropbox.com/s/ug5gwc9ox28onkx/Pivot%20Support%20Resistance%20Zones%20Dow%20OPT%2010%20MIn.png Today I find the same three duplicates I already deleted yesterday and had seen that they’d been deleted when I logged in and out a few times yesterday. I also see that my OPT system version is missing? These are the kind of problems I had reported on 22 Oct 2019. Could you please tell me what is going on with this platform and its inability to save information? I have noticed your servers seem slow when clicking on charts/indicators on the top right of a chart? Thanks, REPORTED IT IN PRC FORUMS ////// Sent 26th Ap 2019 — 12.06pm Never ending save problems… Hi there, following on from my previous request for support over save issues on the PRT platform (Sent 8th Ap 2019 — 13.45pm), I am today looking at a chart that has no ATR Trailing Stop even though I added it yesterday and it was saved both in the master template (Machine Learning) and its backup (Machine Learning Backup) and I logged out and back in and it was still there last night. Why is it not there this morning? Not just not on the chart but not even in my indicator list? I would also like to add is there going to be a fix for the scrolling issue (for Macbook users) that I reported on the PRC forum and then by email? I cannot scroll with two finger on a chart or in a system creation window. It makes using this platform very difficult. This is such an amazing platform, I just find it hard to believe I’m experiencing such basic issues like “saving to memory” and “scrolling?” Thanks for listening, ////// The Macbook scrolling issue was reported by me two weeks ago, other people complained all to NO AVAIL: https://www.prorealcode.com/topic/updated-to-v10-3-1-8-0-202/ PRT certainly don’t appear to be listening, nor care?

This topic has 19 replies, 7 voices, and was last updated 4 years ago by teapot2002.

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05/04/2020 at 11:25 AM #129797

Bard

Cheers @Keewee, I agree this platform is amazing but what ‘s the point if you can’t rely on it? It’s like building a Rolls Royce and then forgetting to put locks on the doors…

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keewee

Bard
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05/04/2020 at 11:56 AM #129805

GraHal

Did you read the post below @brad?

https://www.prorealcode.com/topic/no-point-saving-anything-prt-doesnt-save/#post-129624

Also now this new Topic … spawned out of your Save Issue! 🙂

https://www.prorealcode.com/topic/good-work-practices-tricks-tips/

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Bard

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06/22/2020 at 3:28 PM #136788

RafaelN

Hello Bard,

The issue has been fixed.
I therefor mark this post as resolved

Kind regards,

RafaelN
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07/01/2020 at 10:23 AM #137875

Bard

Hello Rafael, great, thank you for the update.

Could you please explain what exactly the issue was and why it is now fixed?

I only ask because and I hope you understand, I had to stop using the platform due to the issues described in this thread (whilst still paying for it) and I want to be definatley sure that if I start using it again I am not going to be wasting valuable time and losing any more work in the future.

All the Best
Bard

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07/09/2020 at 6:03 PM #138876

teapot2002

I make sure that I save and close PRT before letting my Mac sleep. I also copy and paste the code into Mac Notes, which seems to work well. When I paste it back into PRT it’s formatted correctly.

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NO POINT SAVING ANYTHING – PRT DOESN'T SAVE (Mac Users)

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