"obs.aSN cannot be cast to obs.aSK"

• 11/30/2018 at 4:21 PM #86104
  margincallcat

  I have started to get this error message (“obs.aSN cannot be cast to obs.aSK”) from time to time. It causes my (own) indicators to disappear and for me to add them again.

   

  Any idea of whats wrong?

   

  Thanks!

  Viktor

  

  margincallcat

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  11/30/2018 at 5:43 PM #86109
  Jakub

  Dear Viktor,

  In order to allow us to analyze your issue, the best solution is to send us a technical report by following these instructions:

   

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Help center”, then on “I have a technical problem”
  • Choose the category “Automatic trading”
  • Give the name of the code you are referring to.
  • To benefit from a technical help we need you to authorize us the access to the crypted code. To give us a temporary access, please check the box “I authorize the decryption of the codes (…)”
  • Give as many details as possible, explain the issue you are having in the text box and mention
  • Click “Send report”

   

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

   

  Best regards,

  Jakub

  

  Jakub

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  ProRealTime

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  12/03/2018 at 9:56 AM #86229
  Nicolas

  Congratulations 🙂 Never seen this error message before! Any update?

  

  Nicolas

  Keymaster

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  12/03/2018 at 2:48 PM #86253
  margincallcat

  Nicolas wrote:

  Congratulations Never seen this error message before! Any update?

  Haha thank you! 😉 I havent experienced this error since i posted this actually – very weird….

  

  margincallcat

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