Only trade execution trades are to be reported below

• 04/29/2019 at 5:01 PM #97356
  Bard

  Hi

  I’ve been trying to send a simple query for over an hour and it won’t send? I’m using wifi and get this message. – pls see screenshot #2.

  I get this warning: Only trade execution trades are to be reported below. Pls see screen #1

  My query relates to 10 phantom trades taken at 6 second intervals last night. Does that not qualify?

  Cheers
  Bard

   

   

  

  Bard

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  04/29/2019 at 8:23 PM #97366
  GraHal

  Have you managed to send the message by now Bard?

  It looks like you lost internet connection to PRT servers??

  

  GraHal

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  04/29/2019 at 9:42 PM #97370
  Bard

  Yeah, that’s what I thought so I tried it at home just now on a stable ethernet connection and got the same warning despite never having a problem messaging PRT in 3 years (It’s not a Antivirus or Firewall issue that I know of as nothings changed here).

   

  

  Bard

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  04/29/2019 at 11:47 PM #97376
  Bard

  I cant send an email to PRT Support – either from public wifi or a home ethernet connection?

  Here is my query:

  Hi

  Re: Phantom Trades

  I was getting a yellow triangle warning saying “only trade execution queries are to be reported below” when I selected Tech Problems/Auto trading?… My query is a trade execution query:

  Why do I have what look like ghost trades on my Demo Account showing up on the IG platform –  all opened last night at 6 second intervals – despite having no systems other than one than an old one that trades the Swissy but has only ever taken 5 trades since launch and certainly doesn’t trade at £18.87/point? 

  https://www.dropbox.com/s/m70bnl28c5o71dj/phantomtrades.png?dl=0

  Cheers

   

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  Bard

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  04/30/2019 at 9:54 AM #97392
  Jakub

  Hello Bard,

  IG has an issue on Demo accounts, clients are not able to open/close existing trades (grey orders) and when a strategy tries to open a trade become “failing”.

  IG tech department is already looking into it.

  Regards,

  Jakub

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  Bard

  

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  04/30/2019 at 1:13 PM #97410
  Bard

  Thanks Jacob,

  Can you confirm that the PRT demo fault triggers trades that are not part of any system that I have running? I ask because looking at the £18.87/point buy amounts that have been taken every 6 seconds I don’t have a system with that amount, nor on that trades that frequently?

  Can I even close these positions if I try?

  Cheers
  Bard

   

  

  Bard

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