I am having a lot of problems with PRT (since V10.3). Values I set are NOT saved. Yesterday at 18.49pm I had different settings in this trading RSI-RSX system than the version I saw this morning. (Indicator here: https://www.prorealcode.com/prorealtime-indicators/ehlers-inverse-fisher-transform-rsi-rsx/) Yesterday for example I’d REM’d and added the 10% and 90% into the code next to the c1 and c3 conditions to remind me of the thresholds I was using, I’d added a trailing stop too). I take screenshots of a lot of my work but these values are gone, and the trailing stop.. and I even had a completely different exit code in the version that I was presented with this morning. I used the different exit system earlier yesterday afternoon but not at 6.49pm when I stopped working and took my last screenshot because all the entries and exits were dependent upon the RSI-RSX indicator — pls see screen #1 –and saved my work.
Today I added the LevelUp and LevelDown as variables in the system (as variables and written alongside the indicator name in the code) and backtested it and saved it upon quitting. On relaunch of PRT an hour later the external variables are missing. It’s not even saved the code correctly or how could I have gotten it to take any trades when the code I now find myself looking at after opening PRT is this: (the four conditions from left to right are: Level Up, Level Down, Mid Level, RSI).
The RSI is now crossing the RSI. That’s nonsense. It’s even giving me a “if you choose to modify the code” warning as if I never had added the [LevelUp, LevelDown] alongside the indicator name in the code which I already had…
For me these kind of glitches happen regularly with this platform – which is why I started screen shot-ing so much of my work. Last week and again today I opened up a template and all the charts were missing! A template I’ve used for aeons. Which is why I started saving “backup” and triple template versions of the same original template. It’s not me making small errors like the one you kindly pointed out above, my screenshots prove that it’s nothing I’m doing wrong or accidentally overlooking. It’s PRT unreliability or incompatibility with this one year old Macbook Touchbar.
I am also unable to get any technical support from IG, and with PRT it’s very hit of miss if they respond/or can fix things here.
If there are hundreds of thousands of users of PRT (of which automatic traders and programmers are just a small fraction), according to Nicolas, then why can’t they afford proper support? I’m paying £360/yr for this and feel this is not professional to provide a platform and then not answer technical enquiries.
But the biggest mistake IG and PRT are making is to treat Demo Users as “low priority.” Who feels confident putting a significant amount of money on a live platform when the support for the demo is so low priority? How do I know the support is going to be any better on the live side? The answer is I don’t, which is a great pity because there are so many great features with PRT.
Speaking as a fellow PRT user and not as a moderator (as we moderators are allowed to do) – you are not breaking new ground with your frustrations.
The relationship between PRT and IG is a difficult one. PRT want to provide us with an all singing, all dancing platform but they are dependent on IG for their data and many of their customers. PRT provide some customer support whilst IG just want us to trade but want none of the responsibility of running an automated trading platform – especially for free. We as the customers are somewhere in the middle and must work out whether the tools and the data meet our needs. Sometimes the quality of customer service can depend upon your problem and who hears about it first due to the complicated relationship. If you are paying for the service rather than using it for free as many are then it must sometimes feel 360 times more frustrating.
Possibly being a Mac user may actually make your customer service worse as resources need to be distributed based on demand and Mac platform users I am guessing are less in quantity – although this is just an educated guess.
These ProRealcode forums set up by Nicolas to provide info and code and chat related to PRT in many languages are a fantastic source of information and help. PRT have tried to add an extra bit of customer service to that provided directly from their platform by being present in the Platform Support section of these forums. The forums are however not necessarily the best way to get issues solved. If you have major issues or complaints direct contact with PRT via your platform or by telephone or email may be a better option than via these forums. I have had many issues solved by sending a report (or multiple reports!) via my platform and then entering into an email conversation on the issue with either IG or PRT. Usually being precise and concise about the issue, providing evidence, and then perseverance and a lot of patience and remaining polite helps!
Thanks for taking the time to respond and share your insights @Vonasi.
The problem is when I submit a ticket through the PRT platform I am met with a IG Index email telling me that they will no longer support me because of the volume of my trading (I’m not trading currently as I’ve become a full-time carer for a family member) and because the “majority of the many issues I report are user related.” Even other Mac users are apparently not reporting similar technical issues. Thanks for the suggestion to email PRT directly. Why doesn’t the PRT platform help ticket go to PRT?
I have had issues such as Demo Trading Systems stopped out (2 0r 3 times) due to server side issues, excessive oversize assisted creation windows, “save dialogue windows” flashing multiple times (10 times plus) in front of me without a chance for me to either save or cancel, – this was dismissed as user related, as if I could ever be responsible for such programming glitches?
Apple produce the fastest laptops and are the largest company in the world but not important enough to fully support due to lower user numbers?
So on the face of it it would appear that both IG and PRT are happy to take my money every month but not happy to make the necessary technical support commitment. If they fixed the problems and there weren’t so many new ones, I wouldn’t have to write so many emails to them in the first place!
Compliance have told me my only other option is to go to the Financial Ombudsman which I’ve actually already approached in exasperation for the lack of professionalism from IG who rationalise the situation by telling me they do not receive very much from the license arrangements they have with PRT. Apparently PRT get the majority of the fee? Well someone is getting my £360/year!
I simply cannot imagine this happening with any other broker using any other trading platform like Tradestation, eSignal or Ninatrader.
This is a uniquely IG and PRT problem and if they don’t want the funds I have set aside for this project maybe I should take them elsewhere? Of course having invested a vast amount of time learning the PRT platform/coding (and having been with IG for a decade), they have you “over a barrel.” Still whilst I don’t expect using Matlabs or Tradestation would be trouble free maybe it will be better than being relegated to a “non (fully paid up) entity” through circumstances which are beyond my control?
Just a thought @Bard … if you predictably know you do not want to / can’t trade for a certain period then why don’t you disable your Live PRT Platform … at least this will remove 1 source of annoyance for you (£360 per year in costs).
Another thought … have you got loads and loads of Systems both in the non-running AutoTrading screen and the Indicators & Trading Systems screen?
I have to say that since I have reduced to near zero the number of Systems listed in the above 2 screens that I seem to get less weird things happening on my Platform (I have had more than my fair share!). (I have exported many 100’s of Systems to my PC.)
Just a couple of ideas as I feel your frustrations for you.
Hi @GraHal, Thanks for the help. At the moment the best way I can spend my time whilst in this current situation is to keep busy and keep researching auto trading. Also bear in mind, it’s not the money that bothers me, it’s the non existent technical support from IG and the non fixing solutions offered (if at all) from PRT.
Interesting tip, I do have a lot of non running systems and quite a few live systems, I’m testing mainly John Ehler’s and Cynthia Kase indicators presently. So you’re saying this could help, okay I will delete, anything to make this platform reliable although tbh, it’s been very frustrating and knocked my confidence and I wonder about putting any significant amount of money with PRT now, which is a pity as there is so much to commend them on. I have already started demo accounts at other brokers like Saxo bank. I feel I have sunk so much time into PRT, so to leave will put me back a long time on the coding side of things. I used to trade up to about 5 lots (£50/tick) / day, that can be stressful enough, but having technical bugs and limited/timely support doesn’t sound like a winning recipe… Maybe it’ll be different if I’m live? If anyone at PRT or @Jakub reads this I’d be interested in getting your feedback?
So you’re saying this could help, okay I will delete, anything to make this platform reliable
I was only an idea as it seems that way on my Platform … but as it is only an impression ( I can’t prove my theory) then I could be wrong!!??
I wouldn’t delete anything … export to your PC, it takes seconds only!
Re non-running Systems in the Auto Trade screen … if you copy and paste each individually into the backtest code screen, then copy & paste System name (which you will see as the 1st line at the top of your code) then then you can easily export and so you will have saved ALL your Systems.
I have done above. I learnt a lot in the process as I backtested them all also before exporting to my PC.
I also have invested too much of my life in PRT to start again on another Platform.
(I guess you saw MaxT post re IG kicking him out due to Max taking up too much Support time for the (low) revenue he created? You may be close to that threshold from what IG have said in their emails to you?
It may be worth backing off and retaining your IG Platform (disable Live) and after you try other Platforms you would then still have the option to come back to PRT? You never know PRT version 11 may be a breath of fresh air (compared to v 10) … that’s what I’m hoping for anyway! 🙂 )
Thanks again for the tips @GraHal, ironically the whole Auto Systems list is unresponsive and I can’t scroll through them? (I can move the side cursor but the names of my systems doesn’t move). The platform won’t quit so I had to force quit it. I’m used to this, but tired of it…
There is an export button, where is that please? I actually copied them all over to Text Edit. That way I have a permanent copy which apparently it seems you night need in this day and age judging by the harsh treatment of MaxT. Also pretty pointless as:
1) He could worth far more than his IG account would ever suggest so IG lose at the end of the day or
2) He can simply open an account in a friends name, use another laptop and trade it “for them” from a different s/ware I.P., not that I’d imagine he would want anything to do with IG after his horrible experience.
IG have offered excellent service in the past with people like Perry Martin (when I was full time trading), I hope that level of dedication and professionalism is still there when I return?
Also the idea that a customer could just switch everything off (after their account is terminated) whilst all their intellectual property is still on the PRT servers just makes IG and PRT’s behaviour extraordinary. That is a point actually. Do we own the intellectual property/code or do IG/PRT?
I guess it goes to show how the environment has changed since the crash and the level of competition and how cut throat it is, especially with the idiots over at the EU, ESMA cutting into IG’s (et. al.) profits, as they’ve literally legislated to increase volatility and exacerbate client position liquidations in adverse market conditions.
And on the subject of inefficient regulatory frameworks… If we had a Robin Hood transaction tax on the City, at least that way – because there are unprecedented levels of debt and risk out there – we wouldn’t have to bail them out (yet) again. Anyway I’m digressing, in conclusion and this goes to say, not just about trading and errant s/ware, but with anything is life:
Expect the best, prepare for the worst…
IG banned Max from executing new trades after a certain date, but allowed existing trades to run etc.
I think Max was so disgusted and demoralised we won’t see him around these parts anytime soon.
Hope it hasn’t affected his health, as the IG Issue combined with one or two more crisis at same time can tip us over … I was nearly there once years ago, not with IG like but a work situation.
I edited my post and added to it.
What did you do to help your health and get on top of the work situation @GraHal? I think I’m now there as far as health and sleep (concentration at certain times) is concerned. I’ve officially been a carer for the last few years, but this year has been tough on every level… the only silver lining is that I took a few banks to arbitration aeons ago and after years and years of pursuing them I finally beat the last remaining hold out. Now I’d recommend anyone, who doesn’t truly understand the nature of the City of London (a private City State, like Washington DC and the Vatican City) and it’s (criminal) influence within the UK, US and worldwide to investigate them.
Yet again as mentioned at the top of this thread, the c1, 2.3 and 4 conditions have become nonsense on opening PRT and launching this Ehler’s RSI system:
Please take note of the indicators crossing over themselves.. this is not how they were left. Please see screenshot taken the other day.
Below is the defaced code with the indicator numbers all re-arranged/reordered as I found it just now on opening. Indicator 3 was the ADX not Indicator 2! Any ideas @Nicolas @Vonasi?
What did you do to help your health and get on top of the work situation
After being victimised by my manager I took the money and ran! I also was caring for my mum who was in early stages of Alzheimers so it all got on top of me. Looking back I wished in some ways that I’d retired (early) at that point and taken the company to court (I’d done nothing wrong ever! ) But another side of me needed another job to prove something (?) so I got one and only 20 mins from home!
The code on your screenshot seems correct to me, and making its job.
I don’t know about the work lost as you described in your first post. Your code have been made with the assisted creation tool, which I never use. I’m afraid I can’t help more, because I feel it is due to your computer/account or internet connection.. and only a technical report and investigation made by technician could assist.
As you can imagine, I’m heavily using the platform everyday, but I’ve never encountered the situation you are describing!
Yes the code in the screenshot worked just fine! It then, upon logging in the next time, becomes this scrambled nonsense that I copied and pasted… I feel it is due to PRT or my account as I have no other issues with software on this (less than one year) old Macbook Pro.
IG will no longer support me due to low trading volume as I’ve had to take a break from trading despite the fact I’m paying £360/yr equivalent in fees.
Is there someone at PRT that has a direct email that you could recommend that I contact?
Cheers @Nicolas
upon logging in the next time, becomes this scrambled nonsense
Is the scrambled nonsense like gobbleegook? I guess NO? I can see it isn’t as it looks more like an alternative way / order you were trying conditions etc?? I do this all the time and end up with 5 or 6 version of the same basic code / strategy.
Are you 110% sure beyond any shadow of a doubt that you are saving the final version that you want to save before exiting the Platform??
Try it … click x in the top right corner of the coding window after making changes and then click okay to save changes in the code then Exit and click Yes to save changes to the Template.
Apologies if you know / do above but it is worth me mentioning and you trying it?
I once said to PRT Support that I had never done / seen that message … save changes to code … then later felt an idiot as I realised that I had been doing it all the time! 🙂
It’s surprising how we get into bad / wrong habits, but we’re convinced we’re doing it correct … until somebody offers an alternative / the correct way??
Yes I’m 110% sure. What is happening here is nothing short of PRT re-writing the code. It’s nonsense because how can a c1 condition (and all the others) with indicator 1 be crossing over indicator 1, i.e. itself? All the conditions have become nonsense! This is a PRT or account issue I believe and not a save issue as I’ve never had this problem before and I wouldn’t have achieved any profit for the systems at all which is clearly not the case as per my screenshot. It’s a recent new bug and probably to do with the Assisted Creation feature and when you then go ahead and decide to modify the code (to copy it or add a new indictor manually by writing the code like I did with adding the ADX to the code).
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