Poor Reliability and Virtually Non Existent Support

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  • This topic has 29 replies, 4 voices, and was last updated 5 years ago by avatarBard.
Viewing 15 posts - 16 through 30 (of 30 total)
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  • 11/29/2018 at 4:33 PM #86013
    GraHal
    Bard wrote:

    probably to do with the Assisted Creation feature and when you then go ahead and decide to modify the code

    I do this now and again with the Assisted Creation Tool, bit not noticed the scrambling … I best check next time … I may have put it down to my shite coding! 🙂  🙂

    11/29/2018 at 5:45 PM #86022
    Bard

    The accounts hanging now, unresponsive, so I can’t select an auto system from the list. Just too many problems to ever realistically trade this PRT account live. I’m having to force quit PRT.. again..  Can anyone at PRT fix this account? @Jakub?

    11/29/2018 at 6:42 PM #86031
    GraHal
    Bard wrote:

    I’m having to force quit PRT

    I find after doing a lot of work on the Platform (backtesting in particular) that close and reopen helps loads due to the PRT hogging RAM phenomena.

    Until Vonasi came along, I used to get more problems than anybody on here with PRT! 🙂  Since I cleared out my loads of Systems everywhere and close / reopen periodically I get less issues.

    Also dropping of internet connection in the middle of a backtest used to start a freeze up / hanging.

    But I guess you are doing all above and you still get Issues Bard?

    11/29/2018 at 7:01 PM #86032
    Vonasi
    GraHal wrote:

    Until Vonasi came along, I used to get more problems than anybody on here with PRT!

    That is the second time today that someone has said that I am good at finding bugs. I think there is a direct correlation between time spent on PRT and quantity of bugs found. It is telling you that you spend too much time coding things!

    11/29/2018 at 11:59 PM #86050
    Bard

    Yes, but I literally had only been logged in a few minutes before PRT froze. I have 16gb of RAM etc and the fastest Apple made: pls see screenshot. My internet is hardwired i.e. ethernet, No problems there. I also regularly clear caches, use anti virus s/ware etc. This Mac is fine with heavy software like Logic X. It runs virtual PC and Trading Blox without fault.

    It’s only PRT that doesn’t work well on it and certainly since v10.3. I’m not sure how much buying this Macbook Touchbar in February has added to issues as basically a lot of PRT problems have been in the last few months. My “favourite” is the multiple flashing Save window (like when you amend an indicator), it flashes so many times and you can never get a chance to Save or Cancel, so you just have to sit it out until it’s finished having it’s little hissy fit….

    11/30/2018 at 9:31 PM #86125
    GraHal
    Bard wrote:

    multiple flashing Save window (like when you amend an indicator)

    I’ve never seen this, but then again have I ever amended an Indicator … mmm?

    It doesn’t sound like an intended feature? Have you others had multiple flashing Save window or is this another indication that all is not right with Bard’s kit or Platform??

    11/30/2018 at 9:41 PM #86128
    Vonasi

    This sounds like a completely unique issue on Bard’s computer as I’m sure there would be lots of people jumping up and down and complaining on here if they all had multiple flashing save windows.

    11/30/2018 at 9:55 PM #86129
    GraHal

    Thank you Vonasi, I’m amazed at how few of us help our fellow Community members with such issues as Bard is having … even if it is only to say, I’ve had that Issue or haven’t etc?


    @Bard     have you not got an old PC or laptop (or borrow one) to isolate that all your Issues are or are not due to your Mac is some weird way??

    11/30/2018 at 10:48 PM #86131
    Vonasi

    Most problems can be solved with a process of elimination. It is just like we were all taught in science class. You run a test and then check the results and then try to draw a conclusion from them. Your conclusion should lead you to a second or more tests which you analyse the results of and use to eliminate some of your earlier ideas. Eventually you work out what the hell is going on!

    Eliminating or confirming that the computer or the software installation is the culprit by testing on a different computer is probably the first test. If another computer and no one else’s computer has an issue then you would next try to eliminate things on the computer where the problem is evident by what ever next tests you come up with. Re-installing, complete clean up, whatever. If none of your tests give you a conclusion then blame Apple, PRT or whoever – but you can not blame some one until you have evidence based on conclusive experimentation. Well that’s what my science teacher told me anyway.

    11/30/2018 at 11:10 PM #86132
    GraHal

    Often though with many pulls on our time we clutch at straws and loose our rational thought processes (to do what you suggest above). Problems can then get even worse.

    This is why I make suggestions to Bard and others as – even though we are only online friends – by being there we can can help.


    @Bard     you have to try another computer as a first step?

    12/03/2018 at 5:58 PM #86259
    Bard

    Appreciated and thanks for the input @Vonasi and @GraHal (I nearly wrote Hell instead of Hal as that’s were I am with PRT, lol),

    I just tried to modify a backtest I was working on last week and it won’t open. Is there anyway to export it so it can be read with Text Edit or Text Wrangler? I tried exporting it and re-importing it but it’s not worked. This has happened before with other systems.

    Unfortunately my old computer can’t use PRT s/ware.

    Hard to isolate what is going on but it’s so intermittently buggy I’m suspecting it’s a RAM issue (but not for the yellow crosshair box missing/clipping that last digit). I have some resource intense indicators and I can see this template I have open has 15 charts and many indicators, up to six in the bottom pane. (I normally limit the charts to 25 units though).

    I mean how many charts and indicators do you guys have running at once? 

    Cheers again for the help,

    12/03/2018 at 6:50 PM #86262
    GraHal
    Bard wrote:

    it won’t open

    I had one like this a few weeks back, I posted the .itf file on here and Nicolas opened it and posted the code on here.

    Bard wrote:

    I’m suspecting it’s a RAM issue

    Yes that is what I think also (hogging RAM and not releasing) and what I think a lot of my problems have been in the past.  Do you close regular and open the Platform again … especially after a lot of backtesting?

    Bard wrote:

    I mean how many charts and indicators do you guys have running at once?

    Generally 1 Chart and 2 or 3 Indicators.
    Sometimes I have  4 Platforms (on 2 Accounts) open but after a few hours of them just sitting there and me doing nothing with them I can tell that they are hogging RAM as the whole PC gets a bit jumpy etc so I close and reopen then all is good again for a while!

     

    12/03/2018 at 8:29 PM #86265
    Vonasi
    Bard wrote:

    I mean how many charts and indicators do you guys have running at once?

    Interesting question so I just counted.

    1 platform open.

    6 charts.

    2 or 3 indicators per chart.

    It sounds like you are making some major demands on your ram with 25 charts open! Why do you need 25 charts? My 6 charts are on just 3 different markets. You cannot possibly be able to keep tabs on or develop on 25 charts or markets. If I want to see how a market is then I open it, take a look and close it. Any strategies that have passed my back test scrutiny get put live on demo so if I want to see how they are doing I can just select them from the ProOrder AutoTrading window so I have no need to have a window open for them seperately. I’m usually only working on one or two strategies at any one time so a chart open for each of them is enough and maybe one or two for any indicators that I have just written and am still analysing. If I had 25 charts open my laptop cooling fan would blow up!

    12/03/2018 at 11:20 PM #86274
    Bard

    Kcuf me! Then I must be crucifying my motherboard (still? again?) with all these charts and indicators! I actually unseated the graphics chip on the motherboard of my last Macbook from too much heat. Wrote the laptop off.

    I had memory hogging issues with IG and Flash Player years ago where the charts would all slow down after a few hours but there’s nothing about PRT’s charting performance that would suggest memory leakage… but the weird behaviours (like described in this thread) might be associated.

    No. Closing PRT down and rebooting is not by choice…

    12/03/2018 at 11:42 PM #86276
    Bard

    15 charts! Set on 25 time units to stop them doing too much processing of past data.

    I usually have my two favourite instruments (£/$ and Dow), sometimes a few more, and have them open on a daily candlestick basis, 4 hour, 1 hour, 10 mins and then a 3 min line chart to enter on. I successfully traded (scalped) forex like this, so I can’t imagine not being able to see far away and close up.

    My problem, I can see now from your replies, is that I have waaaayyyy too many indicators – on price and in the panes below the chart, mainly due to backtesting. I often leave auto system result equity charts open to remind me to go back and re-think ideas if they’ve produced sufficiently good results on multiple instruments with limited parameter alterations. System that are running on the demo aren’t open.

    I also have one template just for John Ehler’s MESA indicators that Nicolas coded, but since v10.3 they just reload over and over and you can’t use them because they need to be recoded without the Call Function. I ought to post them again and see if that can be done.

    Re: RAM, I have no idea if that is why all my charts disappeared in one of my templates though, all I was left with were the File menu and Open Orders and the ProOrder AutoTrading running window? Hence why I always have back up duplicate templates.

    “If I had 25 charts open my laptop cooling fan would blow up!”

    That’s why I got this after I melted my last Macbook! : https://www.prohavit.com/products/hv-f2056-laptop-cooler

    Pretty neat because it actually does cool the body of this Mac down a lot. (PRT is the only app that makes the Mac’s fans run fast).

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