Position does not exist

• 09/17/2023 at 8:19 AM #221146
  Franro

  I have got this error in PRT when some positions get rejected every second, and the message is “position does not exist”. The system is started in ProOrder and I have 25 systems started, but I can start even more in demo as it says the ones that are bugged is under “stopping”. So I think it is a visual bug somehow that the systems are stopped but they still appear on running in ProOrder.

  I attached a file how it looks in orderlist.

  Anyone else have this same issue?

  

  Franro

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  09/17/2023 at 8:20 AM #221147
  Franro

  Apprently my photo did not get attached. But do anyone have this issue and how do i fix it?

  

  Franro

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  09/17/2023 at 8:26 AM #221148
  Franro

  So what I did now because I want the system still be running so I can track results is started them again as new. And Now I have 32 systems started in demo when max is 25.

  I hope they work on this problem already.

  Edit..: My photos are not getting attached, I dont know why.

  

  Franro

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  09/17/2023 at 8:28 AM #221149
  Franro

  And no I can not stop the systems myself as the red button is grayish and not clickable.

  

  Franro

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  09/17/2023 at 8:29 AM #221152
  Franro

  Seems to work to attach photos now so I will do this message to show first photo. Error msg: position does not exist. And this has been going on for days.

  

  Franro

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  09/17/2023 at 10:27 AM #221157
  GraHal

  YesI have same as you and I have more than 25 running in Demo due to the Stopping  not forming part of the count to max of 25.

  

  GraHal

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  09/17/2023 at 12:36 PM #221165
  Franro

  Are PRT staff aware of the problem and working on it?

  

  Franro

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  09/18/2023 at 1:19 PM #221209
  RafaelN

  Hello,

  I suggest you send a report following to technical support just in case:

  • Go to the “Help” menu on the ProRealTime toolbar.
  • Click on “Help center”, then on “I have a technical problem”
  • Choose the category
  • Select the concerned window in the drop-down menu.
  • Explain the issue in the text box.
  • Click “Send report”

  Have a nice day

  

  RafaelN

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  09/18/2023 at 2:42 PM #221217
  Franro

  Seems fixed now 🙂

  

  Franro

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