Dear David,
In order to allow us to analyze your platform, please send us a technical report by following these instructions:
- As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
- Click on “Technical support”
- Select “Code”
- Give as many details as possible, explain the issue you are having in the text box and mention the name of the code you are referring to.
- Click “Send report”
This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.
Many thanks in advance,
Itziar
ProRealTime Support