Problem with Demo – IG

Viewing 15 posts - 1 through 15 (of 18 total)
  • #232241

    Hello,

    I just opened my Demo account and there is a strange situation.

    For SP500 and Nasdaq orders are refused with the phrase:  ” market not available”

    do you have the same problem ?

     

    #232243
    #232246

    I have a very strange situation. ProRealTime DEMO all markets are closed. And ProOrder AutoTrading does not work as intented. No new positions can open and it is a visual bug in the IG app.

    The issue is that the markets are closed so no positions can be taken.

    #232247

    They are not closed they are just unavaliable is the wording in IG.

    #232250

    I wonder if they are aware of this issue?

    #232258

    Hi
    There was a technical problem.
    If you still have problems, could you open a ticket directly from the PRT platform?

    #232262

    Seems to be working now, thanks!

    #232368

    Once again problems occurred. Massive spread on dax index. But only on demo.

    #232383

    Are they aware of this issue?

    #232384

    DAX shows as normal on my CFD Account – 1.4 spread … see atached.

    Might you be loking at an expired Future or similar?

    #232386

    DAX shows correct spread on live account but on demo the spread is 7 and price is not working as live.

    I look at the correct charts

    #232387

    And I have talked with friends that have the same issue. And it is causing DAX systems with active trades to stop in ProOrder

    1 user thanked author for this post.
    #232391
    Wim

    This morning I had both problems on demo: Market not available AND minimum sl distance of 300 on DAX. Both resulted in orders being rejected and algos being stopped.

    #232392

    Yes same here. I just want to know if Ig/Prorealtime are working with this problem that have occurred.

    #232393

    It looks like it is an IG problem (as IG provide the market) so you would need to contact IG.

    1 user thanked author for this post.
Viewing 15 posts - 1 through 15 (of 18 total)

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