Hola Pablo,
In order to allow us to analyze your platform, please send us a technical report by following these instructions:
– As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “Help center”, then on “I have a technical problem”
– Choose the category “Automatic trading”
– Give the name of the code you are referring to.
– To benefit from a technical help we need you to authorize us the access to the crypted code. To give us a temporary access, please check the box “I authorize the decryption of the codes (…)”
– Give as many details as possible, explain the issue you are having in the text box and mention
– Click “Send report”
This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.
Many thanks in advance,
Jakub
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