Proorder autotrading Performance report not opening

• 11/16/2023 at 6:40 PM #223834
  jmf125

  Hi Peter

   

  That is correct; I click on that button (like I have done for the past 4 years or so). And what would normally appear in the first instance, is the equity curve  and then the detailed report screen would appear.

  The issue now, is that the detailed report does not appear. And I have no alternative in getting the report, which is really problematic if you want to analyze your strategy.

  PS Correct that this was a bit buggy, and you sometimes had to click on the button twice in order to have the detailed report opening.

  

  jmf125

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  11/16/2023 at 6:58 PM #223835
  PeterSt

  And you don’t anywhere have small minimized forms like you see below ?

  My own issue normally is that once you managed to have such Detailed Report on screen, it will never go away any more. Btw, this is only for PRT-IG – with PRT-IB no problem.

  Anyway, I am following this topic from the start, and I just don’t know what it can be. Sorry. 🙁

   

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  PeterSt

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  11/16/2023 at 7:07 PM #223837
  jmf125

  No minimized forms.

  This drives me crazy, specially that it does work (on same computer) on the same IG account but for CFD, and also on a different IG SB account (premium) .

  

  jmf125

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  11/16/2023 at 8:20 PM #223839
  GraHal

  I have now and again, had a screen ‘go out of view and then I just see enough of it to drag it back!

  Is it possible that above has happened with the Detailed Report and you have saved it when you Quit and that is why you cannot now see it??

  Clutching at straws I know! 🙁  Try opening the default Template and then try to see if Detailed Report appears??

  What are ‘small minimized forms’ Peter ?? It doesn’t matter, I’ve managed thus far without them!!! 😉

  PRT is all ‘smoke and mirrors’ anyway!! 😉

  

  GraHal

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  11/16/2023 at 8:32 PM #223841
  jmf125

  Thanks Grahal but unfortunately not, it is not a hidden window.

  Tried loading many different templates including default, same issue.

  I guess Peter means minimised windows/forms, similar to what you say “out of view”.

  Sadly none of the above.

  

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  11/16/2023 at 8:55 PM #223842
  GraHal

  I know try it on Demo Spread Bet … you never did answer me … have you got a Demo Account?

  

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  11/16/2023 at 9:12 PM #223843
  jmf125

  Sorry I thought you were asking if this happened on the demo account.

  Yes I have a demo account but for some reason unable to activate PRT on the demo account. I never really bothered as I do not really use my demo account.

  See error attached

  Thanks for trying to help. Do not really understand why I am not getting any support from IG or PRT.

  

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  11/16/2023 at 9:23 PM #223845
  GraHal

  You need to enable PRT on Demo in the IG Dashboard Settings under PRT.

  

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  11/16/2023 at 11:27 PM #223849
  jmf125

  Yes I know the previous message shows the message I am getting when trying to enable it.

  

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  11/17/2023 at 4:51 AM #223851
  PeterSt

  Those “minimized” windows are relevant, as they are part of the pair of the Detailed Report and such a window itself. I dragged one of them larger so you see what I mean. Thus, click the button/icon of our subject, and always two windows open.

  The one you see here has its counter window (of the pair) pair somewhere – a Detailed Report. This shows in the left hand. But now the other one … that one has lost its Detailed Report counterpart because I ever back closed it. So this appears to be the same situation ?

  I minimized it (dragged it as small as possible) because I am not interested in the equity curve (of either). Meanwhile, would I cross it away, then at the next startup they keep on returning. Btw the same for the detailed report (would there be one, like in thee screenshot), I can never get rid of them any more.

  Wait …

  The trick to get rid of these phantom windows, would be to kill the strategy from the ProOrder list (both running and not-running). This is obviously not what you want, because you have the issue the other way around. Still the issue you have would be similar deep down. In other words, chances exist that if you copy the strategy and open a Detailed Report (“pair”) for that new one, it is just there. And it would only mean that you did something in the recent past to loose this half of the pair.
  And if it helps, you still don’t have the old statistics data. But it would prove that it is unrelated to your account type.

  … or that account type just does not bear detailed reports, indeed …

  Regards,
  Peter

   

   

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  PeterSt

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  11/17/2023 at 8:27 AM #223855
  jmf125

  PeterSt wrote:

  Those “minimized” windows are relevant, as they are part of the pair of the Detailed Report and such a window itself. I dragged one of them larger so you see what I mean. Thus, click the button/icon of our subject, and always two windows open.

  The one you see here has its counter window (of the pair) pair somewhere – a Detailed Report. This shows in the left hand. But now the other one … that one has lost its Detailed Report counterpart because I ever back closed it. So this appears to be the same situation ?

  Not sure I understand what you mean by counter window of the pair. And don´t see where it shows .
  Screenshot attached of the one working on my premium account, I can´t see any counter ???

  I minimized it (dragged it as small as possible) because I am not interested in the equity curve (of either). Meanwhile, would I cross it away, then at the next startup they keep on returning. Btw the same for the detailed report (would there be one, like in thee screenshot), I can never get rid of them any more.

  don´t understand what you are saying here

  Wait …

  The trick to get rid of these phantom windows, would be to kill the strategy from the ProOrder list (both running and not-running). This is obviously not what you want, because you have the issue the other way around. Still the issue you have would be similar deep down. In other words, chances exist that if you copy the strategy and open a Detailed Report (“pair”) for that new one, it is just there. And it would only mean that you did something in the recent past to loose this half of the pair.

  I have opened a new strategy in the proorder autotrading and still no detailed report appears, if this is what you are suggesting

  And if it helps, you still don’t have the old statistics data. But it would prove that it is unrelated to your account type.

  … or that account type just does not bear detailed reports, indeed …

  Regards,

  Peter

   

  

  jmf125

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  11/17/2023 at 9:04 AM #223858
  GraHal

  jmf125 wrote:

  the message I am getting when trying to enable it.

  So you get the message you posted when you try to enable Demo where shown in attached?

  

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  11/17/2023 at 9:40 AM #223861
  JS

  The message you get when you try to activate the demo account indicates that this account is not (properly) activated with the broker. Call the broker and your account will be reactivated…  (if you meet all the conditions)

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  11/18/2023 at 11:37 AM #223890
  jmf125

  I have done that but I doubt this will resolve the issue on the main account.

  

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  11/18/2023 at 2:36 PM #223891
  GraHal

  So are you now seeing the Detailed Report for individual Systems (from the AutoTrading window) on Demo SB Account?

   

  

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