ProOrder AutoTrading window values not updating after laptop sleeps

• 06/27/2018 at 4:21 PM #74549
  Vonasi

  Human beings adapt quickly and easily to their environment. I had completely forgotten this issue as now it has become the norm for me to shut down the window and open it again to see the correct results. I just do it now without even thinking about it. Just like I hit the spanner button and then detailed report if I want the maximum draw down to be filled in on a back test report.

  A permanent fix would be nice but I had an email from IG today regarding another report that I sent in and it seems they are having some bigger issues that all their IT department is dedicated to and little niggles on the demo platform are very low priority at the moment apparently – and I guess that it is not very high priority on the live platform either.

  One day it will be all done in an update I guess and then we can all start looking for new bugs to tell them about 🙂

  

  Vonasi

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  06/27/2018 at 4:58 PM #74550
  random45689

  Hi Vonasi

  Surprised to hear that is the ‘norm’ for you to have to do that (never used to be anywhere near as bad as this) but yes agree is workable if know about/the other stuff you’ve mentioned with IG IT Dept all hands on deck/my complete sympathies are with them etc. but it also happened on the live PRT so yeh am just hoping @Carine might acknowledge 🙂

  (@Nicolas if you happen to read this – I see you closed/moderated that other post so just wanted to say hope no offence taken was only a bit of fun and appreciate and respect all that you do and that this is a PRT dedicated site and wanted to post on there and agree as such but can’t as has been closed off – anyway hopefully all’s well that end’s well eh! 😉

  

  random45689

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  06/27/2018 at 5:33 PM #74554
  GraHal

  MaxT wrote:

  hope no offence taken,
  anyway hopefully all’s well that end’s well eh!

  Yes I echo this also, I just kinda didn’t want Despair to leave under a lonely cloud and it has ended well as we now have a means to contact him.

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  GraHal

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  06/28/2018 at 9:31 AM #74596
  Carine

  Hello,

  @MaxT – In order to allow us to analyze your platform, please send us a technical report following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Technical support”
  • Choose the category (e.g. “Data” for a spike)
  • Select the concerned window in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

   

  Thanks in advance,

  

  Carine

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  06/28/2018 at 9:47 AM #74598
  random45689

  Hi Carine thanks for the reply appreciate it – as you are requesting a report I take it ITF do not already have this logged as a known issue which is unfortunate to hear as was hoping they already knew about it and you would just confirm for us so yes will send in a report

  Thanks

  MaxT

  

  random45689

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  06/28/2018 at 10:08 AM #74599
  Vonasi

  MaxT wrote:

  I take it ITF do not already have this logged as a known issue which is unfortunate to hear as was hoping they already knew about it

  I am sure they do but the more people who report it the more accounts they have to check and test for the issue and the more reports the more likely it is to be moved up the priority list I am guessing.

  I think it may be low on the priority list as at the end of the day it is not a bug that has actually cost anyone any money yet – even if it does give us heart failure sometimes when we see a strategy stuck at a huge loss! With every low there is an equal and opposite high though – the relief when you re-open the window and get the correct results is a lovely feeling – as long as you are right more than you are wrong!

  

  Vonasi

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  06/28/2018 at 10:20 AM #74600
  random45689

  Haha positive Vonasi again! (your girlfriend is so wrong about you hahah 😉

  Little as I know about development (but do know some and this is kinda common sense anyway) surely a heavily pressurised dev team all hands on deck firefighting system critical issues could well do without an ever increasing mountain of support tickets for comparatively trivial issues that are already known about and listed as known issues and the frontline support should be shielding them from such a barrage by informing clients these are currently logged as known issues and please STOP sending in reports…!

  Anyway report will be sent just as soon as I can catch it happening which with 25 demo and 3 live strategies currently running and figures rattling up n down all over the place isn’t always the easiest to actually know when it is happening without actually fixing the problem by closing and opening the window – so what is there to ‘send’ in a report I wonder… anyway it will be done don’t worry! 🙂

  

  random45689

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  06/28/2018 at 10:54 AM #74604
  Vonasi

  I guess if you are an IT company involved in making games then your priorities are different to if you are an IT company whose platform has millions of pounds worth of market orders moving through it to one of the worlds biggest brokers that you are responsible for getting right.

  Add into that the need to add on new features to not fall behind the competition and a window that needs to be closed and opened to get the correct values or a graphic that would be better next to a price rather than under it will always seem like a triviality even if it is bloody annoying for the end user. Every minor change I imagine needs full testing and approval before it can go live due to the importance of not getting it wrong and messing up the whole platforms ability to trade correctly. I am guessing that it is not worth the risk with any change just to say – oh yeah that is a five minute fix I’ll just bang it out and release it tomorrow.

  

  Vonasi

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  06/28/2018 at 11:09 AM #74605
  Vonasi

  ….and as for being positive. I have spent much of my life now living in Greece and other countries where if you got stressed every time something didn’t happen on time or as fast as you wanted it to then you would have a heart attack everyday. Here in Greece if someone say’s ‘I’ll come and look at it tomorrow’ then you don’t push them for a time you just accept that they might arrive sometime that week or maybe next week. I guess this makes one a little bit more laid back and more understanding of the fact that humans are not machines and so there is no point in being stressed about slow service or poor customer service.

  If I wanted efficiency in these areas of my life then I would return to the rat race and marvel at how efficient everything is while I wasted my short life away paying a fortune to sit in a traffic jam all day to get to a job I hate to pay for that efficiency!

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  Vonasi

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  06/29/2018 at 6:09 PM #74856
  random45689

  OK… got one! Picture attached – Live PRT – only minor heart palpitations this time… 😉

  
  @Vonasi – Didn’t want to keep replying as thought might seem like I was going on and on but quite enjoyed reading about your outlook on life – my thoughts precisely – but since I’m replying now anyway just wanted to say I think we are saying the same thing – there’s no point keep bugging that bloke who told you a couple of weeks ago he was going to come tomorrow to take a look at fixing that hole in your roof – he knows about it and no amount of calls/emails reminding him will make things happen any quicker and more than likely slower – ie. there’s no point keep sending countless reports about a known issue if it is already a known issue and surely it would be helpful if first line support let clients know and give the 3rd line/dev team a break from countless calls about fixing somebody’s roof haha

  Anyway proof’s in the pudding picture attached – and just to be clear I am not banging any desks and am in nooooo hurry for this to be fixed – appreciate ITF have bigger fish to fry at the mo etc.

  (PS – laptop has been on and is not set to sleep even if lid closed but lid open the entire time anyway and both Demo and Live PRT running entire time)

  Cheers

  MaxT

  

  random45689

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  10/02/2022 at 12:32 PM #201773
  Musiar

  Hello,

  I want to ask something that may be a silly question, but because I intend to leave Autotrading to work on my IG live account, I am thinking to find a way to leave the computer on for 24/5. Is this required for running autotrading strategies? According to Prorealtime:

  • You don’t need to leave your computer on: once your system has started, you can close the platform and turn off your computer because your system will continue to be executed on our dedicated servers.
  • More security: server-side execution protects you from failures which often occur on individual computers (ex: temporary loss of internet access, computer errors, power outages, etc.) and which could make you miss an entry opportunity or in a worse case take a heavy loss by missing an exit which was part of your system.

  Please can somebody confirm that once the ProOrder Autotrading is running with a strategy (or more), is not required to have the pc online anymore? This should be valid for ProRealTime v11.1

  Thank you for your answer!

   

  

  Musiar

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  10/02/2022 at 12:53 PM #201777
  GraHal

  Musiar wrote:

  Please can somebody confirm

  I confirm 100% … my PC gets switched off every night and all my Algos continue running.

  Anyway, every 18 hours our PRT Platform are automatically shut down (by PRT).

   

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  Musiar

  

  GraHal

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