ProOrderTrading does not work.

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • 03/02/2017 at 6:20 PM #26973
    arcane

    Hello

    I made a claim to PRT CFD.

    I have several programs on the dax UT 10 seconds.

    Today, a buying position on the dax at 090540.

    The program was closed at 090541.

    That is 1 second afterwards.

    This is done several times.

    Every time I lose money.

    I asked for a refund.

    I never scheduled a closure after 1 second.

    I do not even know if that is possible.

    I’ll keep you informed.

    03/02/2017 at 8:55 PM #26993
    Joachim Nilsson

    Is the algo closed or is the position closed?

     

    03/02/2017 at 9:06 PM #26995
    arcane

    It was not the algo that closed the position.

    The position was closed on its own without the program requesting it.

    This happened 10 times in 2 weeks.

    The program is still in progress.

    I have no errors or orders rejected.

    I no longer trust in proordertrading.

    03/02/2017 at 10:32 PM #27003
    Nicolas

    You should wait for the feedback of your support ticket. Please keep us informed.

    03/03/2017 at 9:50 AM #27024
    AleX

    And a suggestion is to try your strategy in demo first

     

    03/03/2017 at 1:06 PM #27043
    Joachim Nilsson

    Strange!!

    03/03/2017 at 2:08 PM #27053
    arcane

    Hello,

    I put screenshots to show the situation.

    I also put a copy of the demo account.

    Everything goes well on the demo. He gains 9 points and closes after 50 seconds.

    I am waiting for the return of PRT.

    I repeat that this has happened several times.

    03/03/2017 at 2:09 PM #27058
    GraHal

    Are your stops being hit? If you share the code we may have some suggestions?

    03/03/2017 at 3:33 PM #27064
    arcane

    I put the code.

    This is a simplified version of the Raul VG code “intraday DAX mini-1 strategy” on unit time 10 s.

    Look at the day of 2 March 2017.

    Purchase at 090530 12062 points on the dax

    Sale at 090610 12071 points on the dax

    In the real, the position is closed 1 second after as seen in my screenshots.

     

     

    03/03/2017 at 4:48 PM #27072
    manel

    I have to say that this situation – open and close within 1 sec – has happened to me many times (probably 20+ times as a rough guess) across multiple strategies. I think I did enquire once but got nothing back and always thought that it was part of the PRT module and a bug that cannot be fixed. As there was usually very little loss incurred, I never really asked the team to fix it as they have a lot of other stuff that takes priority. However, it has always bugged me why it happens and am not comfortable with it but we have to live with it.

    @ Arcane – if the team need any more examples then let me know, I will be happy to look back and provide some from my trades. Hope they come back with a logical explanation. Keep us posted. Many thanks.

    03/03/2017 at 4:56 PM #27073
    arcane

    The problem with this code is that a new order is sent after the false closure of the first one.

    The loss then comes with the order that should not have existed.

    I am surprised to learn that it happens to others.

    No one had ever spoken of it.

    03/08/2017 at 9:13 PM #27859
    manel

    Hi – just to make you aware that I experienced this situation again yesterday. Open and close within 1s at a loss. There clearly is an issue here. hopefully PRT get to the bottom of it.

    03/08/2017 at 10:18 PM #27872
    Nicolas

    Did you send a support ticket?

    03/08/2017 at 10:38 PM #27874
    Derek

    Hello arcane,

    since your system is going long and short is it possible that a reverse in position causes this behavior?

    Differently put when you go long

    is true. But in the same bar that the system actually enters the long position the condition

    becomes true.

    The long position must now be closed before the short position can be entered.

     

    03/08/2017 at 10:58 PM #27877
    Derek

    Or maybe this may cause the problem:

    In your first screenshot, when the first position is entered, are both conditions true at the same time?

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