Prorealtime charts are getting frozen

• 06/30/2024 at 8:48 PM #234612
  VarmaRudra

  Hi,

  I am using prorealtime from last two years and it has been wonderful for most of the time. However with V12, problems began for me. I generally trade for US stocks from UK i.e. from 14:30 to 21:00 and use Mac platform. When i open the screener and start opening charts, some charts begin to freeze in other words i can’t do anything with that chart and even can’t close that chart. Only way to close chart is to choose File->Close all windows.. and this problem gets worst as the day progress… and it is really impacting my day trades..

  I raised a ticket with IG and they mentioned that they escalated the same to prorealtime but no update so far from them in-spite of  chasing them few times.

  I created below video that shows how chart gets frozen after one min.

  Screen Recording 2024 06 12 at 09 48 38 (youtube.com)

  Any help or insight into this will be greatly appreciated.

  

  VarmaRudra

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  07/01/2024 at 8:05 AM #234628
  PeterSt

  Hi VarmaRudra,

  Create a Technical Report via the Help menu, and insert a link to this topic.
  Hopefully ProRealTime responds soon.

  PS: Isn’t that a particular timeframe where it happens ?
  And is it with other instruments the same ?

   

   

  1 user thanked author for this post.

  Iván

  

  PeterSt

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  07/01/2024 at 11:41 AM #234637
  Iván

  Hi!
  As Peter says, the best way is to create a ticket directly from PRT.

  

  Iván

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  07/01/2024 at 1:50 PM #234644
  VarmaRudra

  I did that already but will do it again..

  

  VarmaRudra

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