ProRealTime Demo – Disconnected

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • 05/30/2020 at 8:47 AM #133838
    Fredrik_swe

    Hi, I can’t find any information about any issues in IG.com

    Yet I cannot connect to my Demo account, only sais “Disconnected”

    Tried re-install software , reboot and starting from another web-browser.

    Nothing seems to solve the Disconnected issue.

    Any known problems that aren’t announced?

    Br

    Fredrik

    05/30/2020 at 9:03 AM #133840
    GraHal

    I just logged into my Demo CFD Account.

    05/30/2020 at 9:19 AM #133841
    Fredrik_swe

    Still same issue here :/

    05/30/2020 at 10:01 AM #133846
    GraHal

    Ah right … I thought you meant you couldn’t log in.

    After I said above mine was all good (as I did log in) I noted that I was disconnected also.

    I just logged in again and yes I am still disconnected same as you.

    05/30/2020 at 10:31 AM #133849
    Fredrik_swe

    Ok, thank you!  Then I know it’s not just me having an issue.

    1 user thanked author for this post.
    avatar GraHal
    05/30/2020 at 12:23 PM #133861
    simeong

    Hi Guys,

     

    I am having the same issue I went to the pro realtime site and they have said that the site is down due to maintenance which could be a good thing(hopefully we get some new features). The only frustrating thing is I don’t think this was communicated to us so we do not know how long it will be down for ?

     

    Maybe I missed something did any of you get an announcement?

     

     

     

    1 user thanked author for this post.
    avatar GraHal
    05/30/2020 at 1:03 PM #133864
    GraHal

    No I have not seen any email or Status Announcement etc, but then again … being a mushroom springs to mind!? 🙂

    1 user thanked author for this post.
    avatar simeong
    05/30/2020 at 1:20 PM #133865
    JC_Bywan

    If that helps, when connecting to prorealtime v11, the announcement says platform unavailable “until end of this afternoon”

    Connecting to IG live account v10.3, it works fine for me, connection is ok.

    But for IG demo I don’t know, looks like several of you can’t connect and it’s a saturday, so… putting all those pieces together it looks more like servers maintenance affecting those 2 types of account out of the 3 (has to be done outside of trading hours), rather than new features which often occur on weekdays.

    If you’re working on your IG live account too right now, I’d recommend frequent saving not to lose most of your day’s work in case it becomes unavailable too during the day and you get logged out while away from the desk.

    1 user thanked author for this post.
    avatar GraHal
    05/30/2020 at 1:39 PM #133866
    Roger

    Same problem for me, and I cannot connect to my IG live account v10.3. It would be nice to receive a simple email before that…

    05/30/2020 at 1:50 PM #133868
    simeong

    Thanks for the update. I just tried loading a V10.3 and it doesn’t seem to work so it might just be better too wait till the afternoon…..

     

    I have not tried to launch in Java mode so will not be able to say if that would work

    05/30/2020 at 2:19 PM #133874
    Nicolas

    The prorealtime website will not warn you about a possible shutdown of your broker servers.

    05/30/2020 at 3:14 PM #133899
    GraHal

    Broker Status Page has been saying since 8 o’clock this morning that all Systems are Operational.

    Sounds good that on v11 there is splash page when logging in that gives alerts etc as then we can do other tasks and not be frustrated.

    But as Francesco said … v11 is just a mirage for us IG laggards! 🙁

    I’m going to sit in the sun again! 🙂

    05/30/2020 at 3:42 PM #133901
    simeong

    Hi ,

     

    Is PRT no longer compatible with IG…..Or is IG still making changes PRT ?

     

    The prt website no longer says anything about maintenance but I still can’t log in to PRT from IG.

    Is anyone else still having this problem?

     

     

     

    05/30/2020 at 3:45 PM #133902
    JC_Bywan

    Sorry GraHal, maybe I shouldn’t have said “prorealtime v11” it might have been misleading, I would have given a better description by adding .com to refer to ProrealtimeTrading: “prorealtime.com v11” or even getting rid of the v11 all together and just say “prorealtime.com”. For me the split “warning message” / “no message” is who you have an account with (IG or PRT Trading), not which version of PRT, the message was when logging in the website, before reaching the launch software button, so it was not a v11 splashscreen.

    (and I’ve been logged out my IG PRT v10.3 too by now, so maintenance everywhere now)

    1 user thanked author for this post.
    avatar GraHal
    05/30/2020 at 4:29 PM #133907
    Dow Jones
    simeong wrote:

    Is anyone else still having this problem?

    Yes, same for me. Can’t launch in either standalone or java mode


    @nicolas    , is something you can help to relay to PRT? On IG, everything seems fine, it started after PRT website says maintenance.

    I’m not saying must be due to PRT maintenance, but the timing is just so coincident…

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