Please send a technical report to ProRealTime by following these instructions:
- As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
- Click on “Technical support”
- Select “Code”
- In the “Concerned code” field, enter the name of the code related to your problem.
- Give as many details as possible, explain the issue you are having in the text box and mention the name of the code you are referring to.
- Click “Send report”
This will send a report containing technical information concerning your platform, which will allow ProRealTime’s technical team to run a diagnostic analysis of the issue you have come across.