PRT Becomes Unresponsive

• 03/13/2018 at 1:47 PM #65221
  Fei_

  i’m also encountering issue, whereby the PRT simply cant load anything. The loading is so slow and unresponsive. Is anyone from the technical team checking on the servers?

  

  Fei_

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  03/21/2018 at 12:03 PM #65978
  SebTrades

  I have the same issue, getting worse and worse. PRT gets slower and slower, then unsresponsive, the completely frozen.

  And finally I have to kill PRT (on Mac OS X High Sierra).

  It used to happen once in a while, now several times a day… Can hardly finish a backtest.

  I noticed 2 things :

  1/ The problem happens the same way even I use another Mac.

  2/ I I launch PRT on my 2nd IG account (not demo, a real account), it works fine.

  So how to reset the environment for 1 particular account, on the server part I support?

  

  SebTrades

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  03/21/2018 at 12:42 PM #65981
  Despair

  I would suggest running your backtests on your real account. For me this works much better. I abandoned the demo account almost completely because there are strange things happening that do not happen on a live account and finally on the live account is where you want to run your strategies.

  

  Despair

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  03/22/2018 at 9:41 AM #66053
  SebTrades

  Thanks for the advice; but this is why I’m doing already : running my back tests on real trading accounts; I just have more than 1.

  

  SebTrades

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  04/13/2018 at 3:37 PM #68275
  GraHal

  My Platform has been fine for weeks, but I just did something that may be significant re the ‘unresponsive issue’!

  I closed two Systems that I’d been backtesting / optimsiing, but I left the optimised results and the Detail Report open! Platform is now unresponsive, I’ve closed my 2 Demo Platforms and my Browser to no avail!

  Annoying thing is because my Platform has been good for weeks I have got out of the good habit I was in of saving every few minutes and Quit / Save / Open after a big Optimsing session.

  Oh well another Forced shutdown via Task Manager and work and time out of my life lost!!!
  GraHal

  

  GraHal

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