PRT freezes with mouse scroll.

• 05/03/2018 at 7:12 PM #69746
  Vonasi

  I’ve noticed this a few times before. I was just optimizing a strategy in Demo and upon completion the ‘Optimize Report’ window was on top. I scrolled the mouse wheel rapidly without realising I was on this window and the highlighted results line scrolled down and then PRT completely froze requiring Task manager to shut it down. I lost lots of work (again!).

  Yesterday I had PRT just close down in a flash with no warning at all and I also lost loads of work then too. In these circumstances it is impossible to send a report because the strategy in question is lost if it has not been previously manually saved.

  Could someone at PRT please look into the mouse scroll on the ‘Optimize Report’ window freeze issue?

  Has anybody else had this happen?

  

  Vonasi

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  05/04/2018 at 6:44 PM #69795
  GraHal

  I recall this happening to me also.

  I didn’t report to PRT because I had to Task Manager / force shutdown so the troublesome screen  / environment was lost!

  

  GraHal

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  05/31/2018 at 10:20 AM #71844
  Carine

  Hello,

  You should send us a report right after the problem occurs.

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Technical support”
  • Choose the category (e.g. “Data” for a spike)
  • Select the concerned window in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

   

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Regards,

  Carine

  

  Carine

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  05/31/2018 at 3:32 PM #71873
  Vonasi

  Thank you for your reply Carine but unfortunately as GraHal commented in his prior post it is impossible to send a report as PRT is frozen and has to be shut down with Task Manager.

  

  Vonasi

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