PRT HTTP ERROR 500

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Viewing 15 posts - 1 through 15 (of 23 total)
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  • 11/29/2023 at 9:49 AM #224544
    Franro

    I can not start ProRealTime Demo. When I try to open PRT through IG it gives me website error “HTTP ERROR 500”.

    It has been like this for yesterday.

    Anyone else have same issue?

    11/29/2023 at 10:01 AM #224547
    GraHal

    I just opened Demo v12, I did get a somewhat different (than yesterday) splash screen, but Demo opened okay.

    Have you tried reinstalling the PRT Launcher?

    Also try restarting your PC?

    11/29/2023 at 11:02 AM #224550
    Franro

    When I press Open ProRealTime from IG:s website when it changes to “https://prt-demo.md.it-finance.com/ProRealTime_demo/itcharts_launcher.phtml?” I get the “HTTP ERROR 500″.

    I have no problem opening live PRT but demo gives the website error.

    I have restarted PC, but not reinstalling the PRT launcher but I do not think that is the problem. The problem is with the server.

    11/29/2023 at 11:06 AM #224551
    GraHal

    Do you see attached?

    Have you tried clicking on the ‘Are you having trouble starting ProRealTime ? Click here to easily solve the issue‘ at bottom of attached splash screen?

    11/29/2023 at 11:11 AM #224553
    Franro

    I do not get that screen at all I am getting 500 error

    11/29/2023 at 11:48 AM #224555
    GraHal
    Franro wrote:

    but not reinstalling the PRT launcher

    Worth a try?

    Was Demo v12 working okay yesterday?
    I can’t think of anything else to try for now.

    So Live on v11 is working fine ?

    Doesn’t look like anybody else is having the same problem as you?

    11/29/2023 at 12:00 PM #224556
    Franro

    How do I do that?

    No same issue yesterday.

    11/29/2023 at 12:06 PM #224558
    GraHal
    Franro wrote:

    How do I do that?

    How do you do what … reinstall Launcher?

    Have you ever had v12 working yet on Demo?

     

    11/29/2023 at 12:14 PM #224559
    Franro

    Yeah reinstall it.

    No I have not yet.

    11/29/2023 at 1:45 PM #224564
    GraHal

    You need a different PRT Launcher for v12 (than you have been using for v11).

     

    11/29/2023 at 3:05 PM #224568
    Franro

    Do I need to install something specific?

    11/29/2023 at 4:23 PM #224569
    GraHal

    You need to click on V12 Launcher or something similar after slecting ProRealTime  Demo on your IG Dashboard.

    11/29/2023 at 4:37 PM #224571
    PeterSt

    GraHal, FYI : I would not know where to find this. Hence (??) it is just not there.
    Actually I am waiting for the working out of this topic, to see whether it helps me. Otoh, I don’t need V12 at all for IG-Demo (for IG-Live, yes but this won’t be available yet).

    So I suppose you received an email at some stage, and in there you were told what to do/click/install in order to play with V12 ?

    11/29/2023 at 5:04 PM #224572
    GraHal

    No email, I just clicked on V12 as in the screenshot I posted 9 posts above.

    So Franro and / or PeterSt post a screeshot of what you do see after you click on Launch ProrealTime  as shown in attached at yellow arrowhead.

    11/29/2023 at 5:34 PM #224574
    robertogozzi

    I am not getting any error on borh demo and real accounts.

    I think GraHal‘s advice should work.

    If it doesn’t try contacting PRT.

     

    1 user thanked author for this post.
    avatar GraHal
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