Hello,
In order to allow PRT to analyze your platform, please send them a technical report following these instructions:
- As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
- Please assure that the window concerned by this issue is open.
- Click on “Help center”, then on “I have a technical problem”
- Choose the category
- Select the concerned window of the impacted instrument in the drop-down menu.
- Giving as much detail as possible, explain the issue you are having in the text box.
- Click “Send report”
This will send them a report containing technical information concerning your platform, which will allow their technical team to run a diagnostic analysis of the issue you have come across.
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