PRT-IG Demo today is crazy

Forums ProRealTime English forum ProRealTime platform support PRT-IG Demo today is crazy

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  • #230911

    I just opened my demo and I found a crazy value for my portfolio.

    Yesterday I had approx 3.800 euro and today 2.5 millions !!!!

    and no trade to justify that value.

    do you had the same?

    #230912

    Hello,

    In order to allow PRT to analyze your platform, please send them a technical report following these instructions:

    • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    • Please assure that the window concerned by this issue is open.
    • Click on “Help center”, then on “I have a technical problem”
    • Choose the category
    • Select the concerned window of the impacted instrument in the drop-down menu.
    • Giving as much detail as possible, explain the issue you are having in the text box.
    • Click “Send report”

    This will send  them a report containing technical information concerning your platform, which will allow their technical team to run a diagnostic analysis of the issue you have come across.

    1 user thanked author for this post.
Viewing 2 posts - 1 through 2 (of 2 total)

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