PRT unspeakably slow

• 05/21/2024 at 10:29 AM #232853
  phoentzs

  PRT has been very very slow since yesterday… Everything happens in slow motion and no real work is possible. Despite restarting PRT, restarting the laptop… it doesn’t really help. Does anyone else have this problem? And if so, what can you do about it?

   

  

  phoentzs

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  05/21/2024 at 10:49 AM #232857
  phoentzs

  I’m currently seeing that 2 systems are “stopping” and a message “Status rejected by broker” appears every few seconds. What exactly can I do about this? Why don’t these systems just stop? I’ve already tried to close the positions directly via IG, but I also get the message “Forwarding the order is not possible because another order exists”. What do i have to do?

  

  phoentzs

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  05/21/2024 at 11:21 AM #232862
  Iván

  Could you open a ticket in PRT? They will check it

  

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  05/21/2024 at 11:40 AM #232864
  phoentzs

  I’ll try it tonight. Isn’t there something like a broker reset that should fix something like this?

  

  phoentzs

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  05/21/2024 at 11:59 AM #232865
  GraHal

  I’ve got loads of Orders showing as greyed out on Charts saying something like … ‘Order transmitted to broker’.

  So yes … I am waiting for a ‘broker reset’ also! 🙁

  

  GraHal

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  05/21/2024 at 12:08 PM #232866
  phoentzs

  @Grahal Since when has this been the case? I had something like this before, but the problem resolved itself after a few days. Both systems have apparently been stuck for over a week.

  

  phoentzs

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  05/21/2024 at 12:21 PM #232867
  GraHal

  I just checked for you and all the ‘greyed out Orders’ have now gone and all is back to normal.

  I have – in the past – had ‘stuck Orders / trade exits’ that I had to wait several days and presumably several broker resets to shift them!

  I recall once emailing the ‘IG identifying Order / Trade reference’ to IG and asking them to cancel / remove the orphan trade and it got sorted in a few hours during normal office hours.

  

  GraHal

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  05/21/2024 at 12:52 PM #232871
  inverse

  Thanks for the feedback lads. Food for thought.

  Are there any common themes to these events? Is it purely all back-end?

  Some of the language used above sounds like ‘cascading failures’, it slows until it breaks kind of thing. If generally slow could be ddos remediation taking place or route re-convergence due to breakages, fatfingers etc

  Appreciate the warts and all feedback we have in these threads, they’re a boon for risk-mitigation types or those trying to build a setup that can wear a bit of kicking. Not easy though.

   

  Wish you all good trading … 🙂

  

  inverse

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  05/21/2024 at 12:53 PM #232872
  phoentzs

  With the help of IG support, the dead positions have just been closed and the problem has been resolved. PRT is now running smoothly again.

  2 users thanked author for this post.

  GraHal, inverse

  

  phoentzs

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  05/22/2024 at 3:41 AM #232900
  inverse

  We had an outage in AUS late morning and can’t be sure it wasn’t other issues but at around 3.00am Frankfurt data flow ceased for ~40mins. Calls to IG result in hang-ups, signs of wear and tear lol.

  Could any one in the EU report back to confirm that perhaps this was maintenance or something seen by you all as well (if awake) or gaps present in DAX (or any charts) for example through that period.

  Keen to hear back from fellow APAC punters as well if affected.

  Apologies for asking but it could be relevant to the OPs experiences and whether broader remediation was at play in the wee EU hours.

   

  Cheers

  inv

  

  inverse

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  05/22/2024 at 5:57 AM #232901
  inverse

  Opened a ticket via PRT and IG confirmed there was an interop prob., was this maintenance related to what was in the OP, no idea.

   

  

  inverse

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