Quantity automatically sets to 5

• 04/30/2018 at 11:49 AM #69446
  margincallcat

  My quantity automatically switches to 5 (units/contracts) whenever i change a market. Anyone has the same problem?

  

  margincallcat

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  04/30/2018 at 1:03 PM #69462
  GraHal

  I guess you mean when manually trading?

  If you input 1 does the 1 then go red? If Yes, this means that 1 is not allowed for that Market so increment by 1 and you may end up at 5 before it goes to black??

  

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  04/30/2018 at 1:05 PM #69463
  GraHal

  lebrinque wrote:

  automatically switches to 5

  What value does it switch from?

  There is a setting somewhere for default Lot size.  Mmm maybe not as I can’t find it?

  

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  04/30/2018 at 1:59 PM #69470
  margincallcat

  Yes when trading manually but thats not the issue. This problem occurs on markets that allow 1 contract (eur/usd, Dax etc.) So now i have several times opened 5 contracts when i wanted to open less – which isnt optimal.

  So the issue is that i can be trading on 1 contract per order – change market – then change back – and it has “pre selected” 5 contracts for the order.

  So its no a “minimum contract” issue.

  

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  04/30/2018 at 2:55 PM #69480
  GraHal

  ah is it saved for that template maybe?

  Try setting to 1 and then go File, Save as *** then change Market and see if it is still at 1??

  Then File, Quit, Save open again the Platform and let us know the outcome?

  

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  06/06/2018 at 4:15 PM #72495
  Carine

  Hello,

  If you change the quantity on a value, the quantity will remain on this value.
  The quantity by default is 1.

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

  – As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  – Please assure that the window concerned by this issue is open.
  – Click on “Technical support”
  – Choose the category (e.g. “Data” for a spike)
  – Select the concerned window in the drop-down menu.
  – Giving as much detail as possible, explain the issue you are having in the text box.
  – Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Regards,

  Carine

  

  Carine

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