Remove Erroneous Data Points From Price

• 08/29/2018 at 10:59 PM #79337
  David Lister

  Hi all,

  Some of the charts I have display erroneous price points.

  For example my YTD chart for JYNT shows 7 points with a price of 10 Million!! The 12 month high is only 9.64.

  Is there a way to scrub or remove erroneous data points?

  Cheers,

  Dave

  

  David Lister

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  08/30/2018 at 9:08 AM #79364
  GraHal

  What Timeframe is that chart you show?

  Seems JYNT only looks sensible from about 12 months ago?

  Attached is what I see on a 4 Hour TF Chart … seems feasible?

  In answer to your question …

  1.   You could send in a Technical Report via your Platform … then await a response .
  2.   Have your code ignore Price Levels above X (a dangerous solution as you may miss out on a genuine big spike profit?).

  

  GraHal

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  08/30/2018 at 9:44 AM #79373
  robertogozzi

  David Lister, please update your country flag. Thank you.

  

  robertogozzi

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  08/30/2018 at 2:47 PM #79405
  Carine

  Hello,

   

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

   

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Technical support”
  • Choose the category (e.g. “Data” for a spike)
  • Select the concerned window in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

   

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

   

  Thanks in advance,

  

  Carine

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  ProRealTime

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  08/30/2018 at 9:46 PM #79431
  David Lister

  Technical report sent.

  How will I receive my response?

  (I have updated my flag robertogozzi)

  

  David Lister

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  08/30/2018 at 10:07 PM #79432
  GraHal

  David Lister wrote:

  How will I receive my response?

  Are you with IG? Response will be via your email registered with IG.

  But a response may take time! Also remember what you wrote in the Tech Report as IG will not copy your Report back to you as they it is a Security Issue!

  

  GraHal

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  09/02/2018 at 7:13 PM #79582
  David Lister

  I am with IG and I can report that PRT did modify the erroneous points in the chart.

  Thanks for your help.

  1 user thanked author for this post.

  GraHal

  

  David Lister

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