Scalping order book with automated strat ongoing

• 05/21/2019 at 10:27 AM #98973
  stefou102

  Hello,

  anybody knows how to avoid the order book in scalping mode being totally distorted by the icon that mentions there are automated strategies running on this asset??

  Very annoying because the button Buy/Sell are very small because of that. See comparison between the order book if there is a strat running vs when not

  

  stefou102

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  05/21/2019 at 10:49 AM #98976
  Nicolas

  Apart from expanding the window size you mean?

  

  Nicolas

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  05/21/2019 at 10:49 AM #98977
  GraHal

  What happens if you maximise the screen with the max button in the top right hand corner?

  

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  05/21/2019 at 11:10 AM #98983
  stefou102

  yes of course, more I expand, and more the button Buy/sell and the font size increase of course, but space on a screen is scarce. Even if I have 3 screens,  the goal is not to have buttons taking half of a screen in order to read the price correctly…

  But maybe this is a small display bug, which is corrected in V11??

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  GraHal

  

  stefou102

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  05/21/2019 at 12:30 PM #99003
  Nicolas

  You should send a report ticket with a direct link to this thread. I think that it should not be long to get a fix for that.

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  GraHal

  

  Nicolas

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  05/21/2019 at 2:13 PM #99019
  stefou102

  Ready to do it, but sorry to ask how can I create a ticket at Prorealtime? via their contact page?

  

  stefou102

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  05/21/2019 at 3:00 PM #99020
  Nicolas

  You can make it in the platform with the “Help Center” in the Help drowdown menu.

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  stefou102

  

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  05/24/2019 at 5:36 PM #99387
  Ulrike

  Hi Stefou102,

  Have you sent the technical report via the platform in the meantime?

  If yes, please send your account number to contact@prorealtime.com by mentioning this post. I will do a follow-up with the technical teams.

   

  Ulrike

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  Nicolas

  

  Ulrike

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  05/25/2019 at 1:17 PM #99418
  stefou102

  Hi Ulrike,

   

  yes I created a ticket via the platform. I got by mail a receipt confirmation from someone of your commercial service. I have a premium account, but sponsored by IG, so not sure what is my account number…Anyway, I’m sending a mail to the adress you mentioned too.

  

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