setting stop loss and limits on charts

• 08/13/2019 at 4:31 PM #104681
  mvinter

  After placing trade I could then you the slide tool on the price on the chart to add stops and take profits (limits) I can not do this now only get option to close or partial clos ???  But can do on my phone and then return to chart on pc and adjust the set limits ??? can anyone help ????

  

  mvinter

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  08/13/2019 at 4:34 PM #104682
  mvinter

  sorry should read

  After placing trade I could then add using  the slide tool hovering over the price placed on the chart to add stops and take profits (limits) I can not do this now only get option to close or partial clos ??? But can do on my phone and then return to chart on pc and adjust the set limits ??? can anyone help ????

  

  mvinter

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  08/13/2019 at 6:29 PM #104694
  GraHal

  Yeah this happened to me a few weeks back and I thought … I’m sure I used to add stop and limit on a manual trade!?

  Anyway a few days later all was back to how it used to be and I’ve not thought about it since!

  Yeah it still works for me … see attached.

  I suggest you close your platform and open again and see if it all okay?

  What you mean by the slide tool??

   

  

  GraHal

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  08/17/2019 at 9:49 AM #104909
  Hansa

  I have the same problem. The sign with the price to set stop loss or limit is gone( when you have a trade open)I have tried to find a solution locking in different boxes to adjust settings. But i can´t find anything there.

  

  Hansa

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  08/17/2019 at 10:48 AM #104918
  GraHal

  GraHal wrote:

  What you mean by the slide tool??

  Hansa wrote:

  The sign with the price to set stop loss or limit is gone

  I might be able to help, but I don’t fully understand the problem. What is the slide tool what is the sign?

  Please are you able to provide screen shots of the slider tool and where the sign used to be??

  

  GraHal

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  08/17/2019 at 8:12 PM #104951
  mvinter

  screenshot of stops and limits attached

  the facility of placing these after a trade is placed has disappeared when trading at market but if I do a limit order or stop order it is still available ???

  

  mvinter

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  08/25/2019 at 10:00 PM #105536
  mvinter

  Can this get resolved by technical    ?????????

  

  mvinter

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  08/26/2019 at 9:35 AM #105550
  Vonasi

  mvinter wrote:

  Can this get resolved by technical ?????????

  Have you sent a technical report via your platform?

  This forum is monitored by PRT from time to time as an extra level of customer service but is not a PRT’s forum. Usually sending a technical report directly to them with a link to here of any relevant topics is the best first approach to getting an issue solved or an answer to why something has changed on their platform. With either form of contact usually some patience is needed due to the complicated links caused by differing customer service levels based on account type and due to the communications required between the broker and PRT!

  

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  08/26/2019 at 11:41 AM #105571
  Hansa

  Yes!

  Now it´s done. Hoping they can solve my problem.

  Thank you

  Hans

  

  Hansa

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  08/26/2019 at 2:32 PM #105581
  mvinter

  Not cured yet and now if you add another order it puts the orders together instead of keeping them separate on the on chart signpost and still cant enter stop and limit positions from the chart.  what is going on.

  

  mvinter

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