Software doesn't start

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Viewing 15 posts - 1 through 15 (of 25 total)
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  • 04/23/2020 at 6:17 PM #127671
    gkozma

    Hi All,

     

    I have started using ProRealTime via IG demo and live accounts a couple of weeks ago and thoroughly enjoying all the features.  This morning as i tried to log in the attached error message greeted me.  Does anyone know why this is, nothing had been changed and I had been using the software previously.  Even IG’s IT support was clueless so waiting for it to be escalated to PRT but thought would ask the question here as well.

     

    Thanks

    04/23/2020 at 6:28 PM #127672
    gkozma

    Apologies, the image doesn’t seem to upload.  It says ‘An unexpected error occurred.  Please try again.  If the issue remain, please check our FAQ page.’

     

    04/24/2020 at 8:52 AM #127725
    Nicolas

    What is your operating system please?

    The picture you tried to upload was too large, try to reduce its size!

    04/24/2020 at 11:20 AM #127770
    gkozma

    I am using a Mac.  Support referred me to a link, but it didn’t help as most of the specs are for Windows

     

    https://www.prorealcode.com/blog/prorealtime-help/launch-prorealtime-complete-guide/
    04/24/2020 at 12:52 PM #127795
    GraHal

    Did you download the new Launcher as it says in the screen shot?

    There has been a new version issued for Mac’s in the last week or so.

     

    04/24/2020 at 1:16 PM #127800
    gkozma

    Yes. I did the following:

    • uninstalled and installed the software pkg
    • restarted the computer
    • tried to launch it using Java mode
    • the security settings as follows:
      • firewall off
      • accessibility has been given to Java

    Not sure what else to change.

    04/24/2020 at 2:00 PM #127808
    GraHal

    If you are with IG  … did you install the ‘PRT for IG’ Launcher … see attached?

    04/24/2020 at 2:24 PM #127813
    gkozma

    I am with IG and I downloaded the software through their platform.  Not seen the attached screen before but I assume i have the right file.

     

    04/24/2020 at 2:52 PM #127823
    GraHal
    gkozma wrote:

    Not seen the attached screen before

    The screen was part of the LInk that PRT referred you to  … you included the link above in your post.

    You need to repeat the Launcher install using the IG Link … you’ve got nothing to lose?

    04/24/2020 at 7:07 PM #127906
    gkozma

    Tried all the links but getting the same message in all (albeit the contact details are different).  I have now signed up for a demo account directly with PRT as they may know better how to solve this issue than IG.

    1 user thanked author for this post.
    avatar GraHal
    04/25/2020 at 9:57 AM #127981
    GraHal

    Did you manage to open a Demo Account direct with PRT … is it any better??

    Did you see the Topic below re latest version PRT on Mac’s??

    Bard wrote:

    I just downloaded the update this morning but now I can no longer 2 finger scroll down the code window within the trading system creation window.

    04/26/2020 at 11:01 AM #128175
    SuperMike

    I opened exactly the same topic in French, same issue… what’s going on ?

    I’ve tried everything possible, even uninstall Java on my Mac cause there was a new version. But the problem is not there, and it worked when they the new package.

    So it’s clearly from PRT side.

    04/26/2020 at 11:10 AM #128176
    SuperMike

    And for information, I’ve tried with Safari and Chrome… fail.

    04/27/2020 at 9:09 AM #128335
    SuperMike

    Is there someone who takes the problem ??

    (it’s still there)

    04/27/2020 at 9:43 AM #128347
    Nicolas

    I’m trying to know more about this issue for some Mac users. Will give news once I get ones.

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