Strange results in ProOrder AutoTrading window

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Viewing 15 posts - 16 through 30 (of 34 total)
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  • 04/05/2018 at 9:46 PM #67363
    Vonasi
    Vonasi wrote:

    I just noticed that this strategy with weird results in the ProOrder AutoTading window was one that got stopped recently by some  problem with IG data that PRT have now told me they have made a work around for. It appears that the history before the stoppage has been forgotten by the ProOrder AutoTading window.

    I am re-quoting myself from earlier on as I have just checked and all four strategies that show incorrect total gain are ones that PRT have stopped at some point. I have not checked all the maths but it seems that the ProOrder Autotrading window has forgotten all the trades prior to the stoppages but the equity graph when you click on ‘View Performance’ has not. I guess PRT just need to get the ProOrder AutoTrading window to pick up the same total as the ‘View Performance’ window graph does and all will be fixed.

    04/06/2018 at 9:20 AM #67400
    Maria PRT

    Dear Vonasi,

    In order to allow us to analyze this issue, please send us a technical report from your platform by following these instructions:

    • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    • Click on “Technical support”
    • Select “Code”
    • Give as many details as possible, explain the issue you are having in the text box and mention the names of the codes you are referring to.
    • Click “Send report”

    Thank you in advance,

     

    Maria

    04/06/2018 at 10:24 AM #67412
    Vonasi
    Maria PRT wrote:

    Dear Vonasi, In order to allow us to analyze this issue, please send us a technical report from your platform by following these instructions:

    • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    • Click on “Technical support”
    • Select “Code”
    • Give as many details as possible, explain the issue you are having in the text box and mention the names of the codes you are referring to.
    • Click “Send report”

    Thank you in advance, Maria

    Hello Maria. I already did this for one strategy (but under ‘Automatic Trading’ not ‘Code’ as I believed that to be more relevant). Pierre has replied in this forum and says that PRT are looking in to the problem. Do you still want me to send reports for all four strategies with the same problem?

    The error is definitely that once a strategy is stopped the total gain zero’s in the ‘ProOrder AutoTrading’ window when it is re-started. In the ‘Performance Report’ it remains accurate as it does on the equity curve for the strategy when ‘View Performance’ is selected in the ‘ProOrder AutoTrading’ window. I think this should be simple to fix.

    04/16/2018 at 4:28 PM #68510
    Vonasi

    I did not receive an answer to my question in my last post and my ProOrder Autotrading window is still showing inaccurate results for several of the strategies. I have to click on ‘View Performance’ on each strategy so that I can see accurate totals in the equity curve graph which is rather time consuming and tiresome.

    This seems like an easy one to fix as the right result is already being calculated and shown in the equity curve chart so just use that same result in the ProOrder Autotrading window – so I am not sure why nothing has happened in two weeks or has it been fixed but I need to wait for the next update?

    04/17/2018 at 7:08 AM #68556
    Madrosat

    Bonjour

    I have the same problem and I sent a ticket to prorealtime

    and i have not answer yet

    04/17/2018 at 7:15 AM #68558
    Madrosat

    Un autre disfonctionnement

    le tableau donne un résultat gagnant le graphique un résultat perdant

    04/17/2018 at 7:31 AM #68561
    Vonasi

    Hello Madrosat. Can you check that the strategy is one that has been stopped and restarted at some point? On the equity performance chart expand it to (x) units and see if there are any black lines on the equity curve. The return shown on the equity curve is the correct overall return since the first time the strategy was ever started but the ProOrder Autotrading window seems to only be showing a total since the strategy was restarted I think.

    04/17/2018 at 10:22 AM #68576
    GraHal

    If I stop a strategy using red STOP in the ProOrder Autotrading window then gain / loss up to that point is preserved (but now you have me thinking??).

    If I stop a strategy ‘externally’ using the IG Interface on my PC or the App on my phone then gain / loss up to that point is NOT preserved (deffo).

    So which stop start are you referring to below … internal or external?

    Vonasi wrote:

    Can you check that the strategy is one that has been stopped and restarted at some point?

     

    04/17/2018 at 2:06 PM #68582
    Vonasi

    All of my strategies with the problem were stopped by an external force – i.e a data problem between PRT and IG. I restarted them all and the results went to rubbish. As a test I waited for one of them to open and close a trade or two and then stopped it by hitting the red button. When I restarted it it zeroed the total so far in the ProOrder Autotrading window but the equity curve graph in the ‘View Performance’ window continued to show the correct amount.

    Maybe as you say it is because an external force has stopped the strategies that starts the problem or maybe it just zeros however we stop it – either way it should be simple for PRT to just pick the correct total up instead of continuing with the zeroed one and so then maybe another thread here could be changed to ‘Resolved’!

    04/17/2018 at 2:39 PM #68586
    GraHal

    very strange … a reply of mine to this Topic (with 3 attachments)  has disappeared??

    04/17/2018 at 2:47 PM #68590
    Nicolas

    @GraHal

    https://www.prorealcode.com/topic/suggestion-to-the-forum/page/12/#post-68589

    04/17/2018 at 2:50 PM #68591
    GraHal

    Oh well I am so glad my lost post was not a long one! So here it is again …

    Yep you are right Vonasi (Vonasi’s post also lost!)

     

    04/17/2018 at 2:53 PM #68595
    Nicolas

    Sorry guys…  🙁

    04/17/2018 at 2:59 PM #68597
    Vonasi

    Thank God for that – I thought I was going crazy! I was absolutely certain that I had replied! I wrote it all again while muttering and moaning to myself about senility setting in but now I have a clean bill of health and have been saved from the ageing process thanks to Doctor Nicolas!

    1 user thanked author for this post.
    avatar GraHal
    04/17/2018 at 3:03 PM #68598
    Vonasi
    GraHal wrote:

    Yep you are right Vonasi

    It happens very rarely…. now we just need to get someone at PRT to realise it and fix this annoying bug.

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