Strategies stopped due to rejected orders – lack of info

Forums › ProRealTime English forum › ProRealTime platform support › Strategies stopped due to rejected orders – lack of info

Viewing 15 posts - 16 through 30 (of 124 total)
1 2 3 4 5 6 7 8 9
  • 03/25/2019 at 10:37 AM #94601
    Vonasi

    Four more strategies stopped this weekend on one of my demo accounts. I guess IG decided to stop communicating with PRT for a while again. No orphaned trades so I guess they all had 11 rejected buy orders.

    03/25/2019 at 10:57 AM #94619
    verygrubby

    me too…, I had a lot of rejected orders last night/this morning, resulting in 3 bots being stopped.

    03/25/2019 at 11:48 AM #94642
    Balmora74

    The problem becomes recurrent and more and more frequent. This is problematic is not reassuring. It would be nice if it could be reassembled in a grouped way to PRT / IG …

     

    03/25/2019 at 11:50 AM #94644
    capgros

    Me too, some stopped since last Friday due to lots of rejected orders (demo account)

    03/25/2019 at 12:33 PM #94655
    Vonasi

    We should bear in mind that this is happening only on Demo. IG gives low priority to the demo platform – which they will let you know in most of their replies to any demo platform issues.

    As far as I am aware their are no reports of issues on live accounts.

    Yes it would be great if the demo platform was as reliable as the live platform as I am sure it would give more traders the confidence to switch from demo to live – but IG’s policy is what it is and we just have to take it into consideration when strategies are stopped on the demo platform.

    03/27/2019 at 9:41 AM #94760
    GraHal
    Vonasi wrote:

    As far as I am aware their are no reports of issues on live accounts.

    I can’t help thinking that above may be due to loads less Systems running on Live and so the probability of occurence is lower?

    Also would require any Live user who had Rejects for the ‘NO Reason’ reject message  to be bothered to share with us / tell us tell us on this Topic etc.

    For the record I had over 120 Rejects over the weekend (not 120 Systems) most with the No Reason message.

    03/27/2019 at 1:20 PM #94774
    GraHal

    The 120 Rejects I mentioned above were all on one Account only.

    Just been through 4 Accounts (SB and CFD each for me and wife) and I had a few orphan Trades and 22 Orphaned Buy Stop Contingent Orders … all for the same DJI Price (see attached).

    03/27/2019 at 3:44 PM #94793
    Vonasi

    I had seven strategies stop across three demo accounts.

     

    03/27/2019 at 10:52 PM #94848
    Gianluca
    Jakub wrote:

    Hi,

    We are dependant from IG ordering service. Sometimes they are not answering our order requests with a direct impact for client.

    • Stretegy places an order;
    • IG does not responde after 10 attempts. The order status becomes REJECTED;
    • Strategy is stopped.

    To avoid this issue we have extended the order placing from 1 to 10 seconds however we can’t do much more then this as it is an IG “issue”.

    Regards,

    Jakub

    Same problems IG told me today is a Pro Real Time Problems :S (i know is not true)

    03/28/2019 at 11:56 AM #94877
    Vonasi
    Gianluca wrote:

    Same problems IG told me today is a Pro Real Time Problems :S (i know is not true)

    It can sometimes be like playing a game of tennis with each side batting the problem back and forth between each other. At some point it hits the net and someone has to actually pick up the ball!

    04/09/2019 at 6:54 PM #95869
    GraHal

    Here’s one I’ve never had before! Thought I’d add it here for the record!

    Strategy stopping, but still trading as I can see the Total Gain changing.

    I’ve had Strategies ‘stopping’ before, but when the market is closed.

    A quick estimate of Rejects so far for this Strategy > 150!

    Sooo glad it’s Demo and not Real Live!

    04/09/2019 at 8:53 PM #95882
    Juan Salas

    Hi Grahal,

    I have been experiencing the same problem for the last 3 hours. I tried to close all positions and it got blocked. The 9 DEMO strategies are “closing”…

    I have tried to reset PRT and close the positions from the IG platform, but nothing works.

    It happened to me before with 1-2 strategies, but after 10 min, it finally stopped.

     

    1 user thanked author for this post.
    avatar GraHal
    04/09/2019 at 9:38 PM #95885
    GraHal

    Thanks Juan

    I ended up with a cross (like on manual trades) alongside an Auto System so I clicked on it and now I have an orphan / manual type trade that I can do nothing with!

    The Auto-System is also still rejecting every 10 seconds! Let’s hope that have a flush through at some stage during the night?

    I’ll see what transpires in the morning.

     

    1 user thanked author for this post.
    avatar Juan Salas
    04/09/2019 at 9:46 PM #95886
    Juan Salas

    Yes, that is my same hope. I thought sending a ticket to IG to reset the account or fix the problem, but I don’t think they will pay much attention to this.

    I will hope that the system has, as you said, a flush through at some point during the nigh. It happen before to me, but it took, 10-15 minutes to go back to normal. Now I have 12 strategies stopping, but still trading.

    Good luck and thanks for the feedback

    04/09/2019 at 10:52 PM #95889
    Vonasi

    Two strategies on two demo accounts stopped for me tonight with orphaned trades. At least there was a new reason why that I have never seen before to make it mildly unusual.

  • Author
    Posts
Viewing 15 posts - 16 through 30 (of 124 total)
1 2 3 4 5 6 7 8 9

Find exclusive trading pro-tools on ProRealCode Marketplace

Similar topics:
help please stop distance orders being rejected?
rejected orders because too close to the current market level
trading stopped due to defparam preloadbars = 10000 issue

Create your free account now and post your request to benefit from the help of the community
Register or Login