Strategies stopped due to rejected orders – lack of info

• 04/15/2019 at 8:48 AM #96479
  Vonasi

  Only six strategies on two accounts stopped this weekend. Just the seven orphaned trades.

  I received email notification but they only sent two emails with the names of four of the stopped strategies. I think the email alerts might need some sorting out too.

  

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  04/15/2019 at 9:13 AM #96480
  GraHal

  3 Systems stopped for me, but no additional orphans.

  Still have the 10 orphans trading from last weekend!

  I don’t use the email alert, but maybe I should set it going to test it out.

  

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  04/15/2019 at 12:29 PM #96505
  Balmora74

  Hello everyone ! I inform you of the following problems that occurred this weekend:

  – DEMO ACCOUNT: all positions have been closed on the IG instrument dashboard. But the positions remain open in Proorder. They continue their lives in an orphan way. So I stopped everything in ProOrder and restarted manually.

  – REAL ACCOUNT: There are some weird things happening. I have STOP and LIMIT (take profit) that have disappeared on some of my open positions. Wanting to add a STOP and LIMIT I have the algorithms that stopped in ProOrder. For now I am manually in orphan positions and I wait a little before relaunching.

  For all these problems I did not receive any e-mail warning (the function is activated in ProRealTime).

  Do you think these problems are due to the migration of IG UK to IG Europe?

  

  Balmora74

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  04/15/2019 at 12:58 PM #96510
  Vonasi

  Balmora74 wrote:

  – REAL ACCOUNT: There are some weird things happening.

  If I was you then I would certainly let IG know about anything weird on your real account.  We know that IG put no priority on demo so can always use that as an excuse but if weird things are starting to happen on real accounts then we cannot apply the same excuse! Someone contacting IG also may be the only way that we can find out what is causing all these recent issues.

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  Balmora74, Juan Salas

  

  Vonasi

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  04/16/2019 at 7:17 AM #96553
  Paul

  real account;

  when conditions are met, there’s a buy/sellshort at market order.

  2 strategies, one was filled. Both strategies with each one contract.

  Copied the live code to backtest and it showed indeed in live trading it had missed a trade.

  

  Paul

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  04/16/2019 at 9:58 AM #96572
  Vonasi

  Paul wrote:

  2 strategies, one was filled. Both strategies with each one contract. Copied the live code to backtest and it showed indeed in live trading it had missed a trade.

  Just to be sure that I fully understand. You have two strategies that send orders at exactly the same time to the market to buy or sell and only one order was filled? Have you checked your rejected orders list to see if an order was placed and if so why it was rejected?

   

  

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  04/16/2019 at 1:50 PM #96592
  Paul

  @Vonasi

  Yes correct. Both long and they should be executed at the same time.

  In rejected order list is nothing displayed regarding the skipped trade.

  Contacted IG and I will sent a technical report.

  For now I will restart the troubled strategy. Maybe that will fix it.

  If I’ve more info I will post it.

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  GraHal

  

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  04/16/2019 at 3:38 PM #96603
  GraHal

  Paul did you not get this scenario … the Order was filled 2 seconds later as attached?

  It would appear that IG cannot fill 2 orders at the same time from the same platform on the same instrument in the same direction??

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  GraHal

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  04/16/2019 at 4:08 PM #96608
  Paul

  Yes I had those too. But that wasn’t the problem now. In your scenario you have the order which still get’s filled.

  It simply skipped the buy at market in one strategy and there’s nothing in rejected orders. Backtest with the live code shows it should’ve bought, like the other strategy.

  Will see how it goes after a restart.

   

   

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  04/28/2019 at 9:55 PM #97310
  Vonasi

  Another weekend another stopped strategy on demo. At least I received an email this time. The strategy was on EURUSD. It now has an orphaned trade that I am unable to manually close. This particular strategy has been running since mid December and has only had eight trades and this is the second time it has been stopped due to rejected orders. The reasons given provide no real clues as to why the orders were rejected but due to the quantity of rejected orders it appears to be a PRT talking to IG and IG not listening issue.

  I will try to close the orphaned strategy again tomorrow if the platform does not mysteriously close it itself before then.

  This is all great auto trading confidence building stuff to start the week off with!

  

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  04/29/2019 at 7:50 AM #97321
  Vonasi

  Well the EURUSD orphaned trades disappeared this morning but there was a total of 21 strategies stopped across three accounts for me last night! I now have dozens of orphaned trades that won’t close because they apparently don’t exist according to the ticket that is shown when I try to close them.

  I have better things to do on a Monday morning than restart 21 strategies (especially as the ProOrder Autotrading window is so annoying to use!)

  IG need to stop rejecting all these orders every weekend if they expect users to ever have the confidence to progress from demo trading to live trading.

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  04/29/2019 at 9:40 AM #97326
  GraHal

  Same here … 12 Systems stopped on the 1 x Account I’ve checked so far!

  11 x orphans

  And Systems still being stopped again at 09:20 and 09:30 today … all same reason, see attached.

   

  

  GraHal

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  04/29/2019 at 10:12 AM #97329
  GraHal

  One good thing about these orphan trades (vs the last load a week or two back) is that I can close orphans via both the Old & New IG Platforms!

  EDIT / PS

  Looks like the Reject Issue might just have cleared as I just had one order executed!

  

  GraHal

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  04/29/2019 at 12:26 PM #97331
  GraHal

  Ooops spoke too soon … I am still (at 12:00) getting Rejects for unable to determine status of  trading request!

  

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  04/29/2019 at 4:04 PM #97349
  mr blue

  Same issues on my side (at least on the LAB ‘demo’) … every strategy stops out after having done a trade. WTF

  

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