Strategies 'Stopping'

• 03/11/2018 at 11:28 PM #65025
  Vonasi

  I have some strategies running in live test on my Demo account and I just noticed that three of them are shown as ‘Stopping’ with the stop and delete buttons faded out. I have not seen this before. They are all on the DAX and it is the weekend so that market is closed. Can anyone explain what this ‘Stopping’ means?

  

  

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  03/11/2018 at 11:39 PM #65028
  GraHal

  I haven’t had it for a while, but I used to get it a lot. Maybe I’ve not had for a while due to not using my Demo account since last summer until last 2 or 3 weeks.

  It’s as you say … while the market is closed they are stopping and when the market opens then they will stop fully.

  But what caused them to go into stopping mode … tried to open a Trade (more than 12 times) after  market closed and so got Rejected maybe??

  

  GraHal

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  03/12/2018 at 9:00 AM #65033
  Vonasi

  The reason for the stop seems unclear as the orders list just shows ‘An unexpected error occurred’ as the reason.

  Maybe a time and day filter would solve the issue. I find it frustrating trying to diagnose these sort of stoppages with zero info to work on except for guesswork.

  

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  03/12/2018 at 9:18 AM #65035
  Vonasi

  I just noticed that all three strategies that stopped had SELL AT  x  STOP exits.

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  GraHal

  

  Vonasi

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  03/12/2018 at 9:44 AM #65038
  Eric

  using stoporders to open and close positions out of hours on dax for example could be a problem, i only use market orders out of hours

  not to confuse anyone “set stoploss” (on IG server) works always

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  verdi55, Nicolas, GraHal

  

  Eric

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  03/12/2018 at 10:00 AM #65039
  Eric

  (“out of hours” on DAX 22-08 CET)

  

  Eric

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  03/13/2018 at 3:25 PM #65241
  Pierre

  Hi Vonasi,

  To allow us to investigate, can you please send me your IG account number to support[at]prorealtime.com ?

  In your message, please also indicate a reference (link) to this thread.

  Regards,

  Pierre

  

  Pierre

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  03/13/2018 at 6:49 PM #65259
  Vonasi

  Thank you for your reply Pierre. I have sent an email with the details requested.

  

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  03/16/2018 at 4:12 PM #65451
  Ulrike

  Hi Vonasi,

  My colleague just sent you a reply via private message.

  Best,

  Ulrike

  

  Ulrike

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  03/16/2018 at 5:16 PM #65457
  Vonasi

  Ulrike wrote:

  My colleague just sent you a reply via private message.

  Thanks Ulrike. Just one minor issue – I have no idea where to find my private messages!?

  

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  03/16/2018 at 5:36 PM #65461
  Ulrike

  We replied to your message you sent directly to contact@prorealtime.com

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  Vonasi

  

  Ulrike

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  03/16/2018 at 6:38 PM #65465
  Vonasi

  Ulrike wrote:

  We replied to your message you sent directly to contact@prorealtime.com

  OK I checked my emails but I had not counted on my girlfriend tidying up our email box and deciding to delete emails that I had not read yet! She is not normally this tidy! Your reply was in the ‘Deleted Items’ folder. Thank you for the reply.

  

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  03/18/2018 at 11:38 PM #65631
  BC

  One of my running live strategy “stopping” too!

  

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  03/19/2018 at 12:01 AM #65634
  Vonasi

  Bin wrote:

  One of my running live strategy “stopping” too!

  PRT said that my strategies were stopped due to wrong info from IG and that a work around would be in the next update to solve the issue. I do not know if your strategy is stopping for the same reason but maybe the next update will solve this problem for you too.

  

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  03/19/2018 at 1:46 AM #65638
  BC

  My strategy finally stopped with same reason.

  

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