Strategy stopped due to interface other than ProOrder

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Viewing 15 posts - 1 through 15 (of 29 total)
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  • 03/20/2018 at 8:06 PM #65898
    Vonasi

    One of my demo strategies that has been running live for some time suddenly stopped today and the reason given was:

    ‘This trading system was stopped due to an external event such as a modification of an order or position opened by a trading system from an interface other than ProOrder. Please carefully check your positions and pending orders.’

    I do not have any other interfaces or trading system other than PRT so I am a little confused as to why this strategy was stopped. Luckily it was only demo and it closed with a profit but still this is worrying.

    I have an identical strategy running but with variable seasonal position sizing and this one was not stopped.

    03/20/2018 at 8:47 PM #65899
    George65

    The very same happened to me! It was irritating! I was stopped several times before, these stops made losses. I was in short. And this mistake happened. Obviously within 30 seconds dropped the index, and I was not in position…Needless to say, that all my losses should have disappeared…I was pissed off!

    03/20/2018 at 9:52 PM #65904
    GraHal

    Did you do a manual trade at the time of the auto-trade closing?

    Just an idea?  I’ll try and think of something else! 🙂

    03/20/2018 at 10:00 PM #65906
    George65

    No, not me! Just watching how the strategy was working…really annoying.

    03/20/2018 at 10:06 PM #65907
    Vonasi
    GraHal wrote:

    Did you do a manual trade at the time of the auto-trade closing?

    No. Just auto trading and an identical strategy but just with different position size is still running.

    03/20/2018 at 11:36 PM #65913
    GraHal

    Hey you haven’t got any Trailing Stops rem’d out have you or even a Limit Order rem’d out??

    03/21/2018 at 8:15 AM #65927
    George65

    No, I do not have trailing stop in the strategy, only simple stop loss

    03/21/2018 at 8:31 AM #65928
    Vonasi
    GraHal wrote:

    Hey you haven’t got any Trailing Stops rem’d out have you or even a Limit Order rem’d out??

    No. There is a:

    but this is also in the other identical (except for position size) strategy and that is still running.

    03/21/2018 at 10:38 AM #65949
    GraHal

    Is one Strat on Live and one on Demo?

    Do you recall the issue re Rem’d out Trailing Stop being discussed on here and that it caused Issues? PRT are looking into it currently.  It may only be on Live or Demo.

    I’ll post the link on here if / when I come across it.

    03/21/2018 at 10:42 AM #65952
    George65

    In my case I had only one strategy running…live

    1 user thanked author for this post.
    avatar GraHal
    03/21/2018 at 1:31 PM #65987
    Vonasi
    GraHal wrote:

    Is one Strat on Live and one on Demo? Do you recall the issue re Rem’d out Trailing Stop being discussed on here and that it caused Issues? PRT are looking into it currently. It may only be on Live or Demo.

    Both are on Demo. Yes I recall the issue but I do not have anything similar in the code. Hopefully someone from PRT could explain why these strategies were stopped.

    03/21/2018 at 2:44 PM #65990
    GraHal

    Did you send a Technical Report to PRT?

    As we know, PRT say they need this to investigate etc.

    03/21/2018 at 4:22 PM #66005
    Vonasi
    GraHal wrote:

    Did you send a Technical Report to PRT?

    Not yet – I was hoping for a quick answer on here first. Will do soon if nothing comes to light on here.

    03/22/2018 at 5:06 PM #66104
    Ulrike

    Hello,

    If you wish that we have a deeper look into the issue you mention please send a technical report via the “Help”-menu of the platform.

    – Click on “Technical support”
    – Select “Code”
    – Giving as many details as possible, explain the issue you are having in the text box and mention the name of the code you are referring to.
    – To receive in depth assistance, it is necessary to analyze the code itself which is encrypted on our servers. To allow our technicians temporary access, please check the box marked “I authorize the decryption of the codes…”
    – Click “Send report”

    Please also send an email to contact@prorealtime.com indicating your IG demo account number in order to allow me to do the follow up with the technical teams.

    Best regards,

    Ulrike

    1 user thanked author for this post.
    avatar Nicolas
    03/22/2018 at 6:12 PM #66112
    Vonasi

    Rather ironically I just tried to send a report but when I clicked ‘send’ my PRT Demo platform locked up and had to be closed by Task Manager. I have not had this problem for ages after a horrible time with it!

    I will try again when I have reloaded PRT.

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