Strategy stopped due to interface other than ProOrder

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Viewing 14 posts - 16 through 29 (of 29 total)
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  • 03/22/2018 at 8:47 PM #66125
    Vonasi

    Technical support request sent and email with details also sent – thankfully this time with no lock ups of the platform!

    03/23/2018 at 6:18 PM #66199
    Ulrike

    Hi Vonasi,

    we received your message and I already transferred it to the technical team doing the analysis. We will revert to you directly asap.

    Best,

    Ulrike

    1 user thanked author for this post.
    avatar Vonasi
    03/23/2018 at 7:04 PM #66204
    Leo

    Demo platform works very weird sometimes. I wouldn’t bother.

    just for the record:

    in real markets once  an strategy opens a trade Of 1 contract, then the markets get a picture I did not like. I was away from my computer and I wanted to close the trade with some profit without stopping the system, therefore no manual intervention otherwise you get the message you posted. My idea was.

    My solution I though, open manually a -1 contract in mode to protect the automatic trade ( without stopping the system as I said) and voila! I got the same messenge.

    03/23/2018 at 10:09 PM #66215
    Vonasi

    Thanks for your reply Leo – but I did not do any manual trades at all so this cannot be the reason for the stopped strategy or reason given. Hopefully PRT can find the reason and supply a solution.

     

    03/24/2018 at 2:35 PM #66250
    Eric

    Leo

    options > trading options > at market order > force open = Auto?

     

    03/24/2018 at 10:05 PM #66285
    Leo
    Eric wrote:

    options > trading options > at market order > force open = Auto?

    I have at the moment “Active”, which one should it be the best then?

    03/25/2018 at 1:16 PM #66329
    Eric
    Leo wrote:
    Eric wrote:

    options > trading options > at market order > force open = Auto?

    I have at the moment “Active”, which one should it be the best then?

    as long you have “force open” active/enabled it should not be a problem

    maybe demo is different?

    on live account i trade both manually and auto at the same time and its never a problem

    1 user thanked author for this post.
    avatar Leo
    03/26/2018 at 10:05 AM #66419
    traderfred

    Hello

    I have excatly the same behavior, on my live account.

    I’m waiting for the PRT investigation..

     

    03/26/2018 at 10:12 AM #66420
    George65

    Hi Traderfred,

    what do you mean by the “same behaviour”?

    Kind regards

    George

    03/26/2018 at 6:44 PM #66477
    traderfred

    Hi,

    I mean my strategy was stopped due to some external reason…and this is not me 🙂

    Today I changed my account from a limited risk to a normal one, and the first trade seems correct. Let’s wait for the PRT feedback!

     

     

    07/17/2019 at 10:51 PM #102787
    jayvee

    Did anyone find out the reason from PRT team?

    I’m getting exactly the same message:

    ‘This trading system was stopped due to an external event such as a modification of an order or position opened by a trading system from an interface other than ProOrder. Please carefully check your positions and pending orders.’

     

    07/18/2019 at 7:54 AM #102806
    Nicolas

    @jayvee

    Are you sure you didn’t close yourself some pending orders opened by the strategy? Or even moved it or changed limit/stoploss?

    07/19/2019 at 3:45 PM #102958
    jayvee

    Greetings Nicolas; no nothing – didnt do any manual intervention. Doesn’t happen all the time – its happened 3 times so far. I do use the standard set stop trailing code – does this make any difference; based on the comments in the previous page I thought it might?

    07/22/2019 at 5:01 PM #103131
    Nicolas

    Ok, so .. only a technical report should help in this case. I can’t help more 😐

    1 user thanked author for this post.
    avatar jayvee
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