Strategy stopped due to interface other than ProOrder

• 03/22/2018 at 8:47 PM #66125
  Vonasi

  Technical support request sent and email with details also sent – thankfully this time with no lock ups of the platform!

  

  Vonasi

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  03/23/2018 at 6:18 PM #66199
  Ulrike

  Hi Vonasi,

  we received your message and I already transferred it to the technical team doing the analysis. We will revert to you directly asap.

  Best,

  Ulrike

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  Vonasi

  

  Ulrike

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  03/23/2018 at 7:04 PM #66204
  Leo

  Demo platform works very weird sometimes. I wouldn’t bother.

  just for the record:

  in real markets once  an strategy opens a trade Of 1 contract, then the markets get a picture I did not like. I was away from my computer and I wanted to close the trade with some profit without stopping the system, therefore no manual intervention otherwise you get the message you posted. My idea was.

  My solution I though, open manually a -1 contract in mode to protect the automatic trade ( without stopping the system as I said) and voila! I got the same messenge.

  

  Leo

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  03/23/2018 at 10:09 PM #66215
  Vonasi

  Thanks for your reply Leo – but I did not do any manual trades at all so this cannot be the reason for the stopped strategy or reason given. Hopefully PRT can find the reason and supply a solution.

   

  

  Vonasi

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  03/24/2018 at 2:35 PM #66250
  Eric

  Leo

  options > trading options > at market order > force open = Auto?

   

  

  Eric

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  03/24/2018 at 10:05 PM #66285
  Leo

  Eric wrote:

  options > trading options > at market order > force open = Auto?

  I have at the moment “Active”, which one should it be the best then?

  

  Leo

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  03/25/2018 at 1:16 PM #66329
  Eric

  Leo wrote:

  Eric wrote:

  options > trading options > at market order > force open = Auto?

  I have at the moment “Active”, which one should it be the best then?

  as long you have “force open” active/enabled it should not be a problem

  maybe demo is different?

  on live account i trade both manually and auto at the same time and its never a problem

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  Eric

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  03/26/2018 at 10:05 AM #66419
  traderfred

  Hello

  I have excatly the same behavior, on my live account.

  I’m waiting for the PRT investigation..

   

  

  traderfred

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  03/26/2018 at 10:12 AM #66420
  George65

  Hi Traderfred,

  what do you mean by the “same behaviour”?

  Kind regards

  George

  

  George65

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  03/26/2018 at 6:44 PM #66477
  traderfred

  Hi,

  I mean my strategy was stopped due to some external reason…and this is not me 🙂

  Today I changed my account from a limited risk to a normal one, and the first trade seems correct. Let’s wait for the PRT feedback!

   

   

  

  traderfred

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  07/17/2019 at 10:51 PM #102787
  jayvee

  Did anyone find out the reason from PRT team?

  I’m getting exactly the same message:

  ‘This trading system was stopped due to an external event such as a modification of an order or position opened by a trading system from an interface other than ProOrder. Please carefully check your positions and pending orders.’

   

  

  jayvee

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  07/18/2019 at 7:54 AM #102806
  Nicolas

  @jayvee

  Are you sure you didn’t close yourself some pending orders opened by the strategy? Or even moved it or changed limit/stoploss?

  

  Nicolas

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  07/19/2019 at 3:45 PM #102958
  jayvee

  Greetings Nicolas; no nothing – didnt do any manual intervention. Doesn’t happen all the time – its happened 3 times so far. I do use the standard set stop trailing code – does this make any difference; based on the comments in the previous page I thought it might?

  

  jayvee

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  07/22/2019 at 5:01 PM #103131
  Nicolas

  Ok, so .. only a technical report should help in this case. I can’t help more 😐

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  jayvee

  

  Nicolas

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