Odd / Annoying happenings while using PRT Platform

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Viewing 15 posts - 31 through 45 (of 224 total)
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  • 01/14/2022 at 3:10 PM #185459
    GraHal

    Thank You Peter for you help and concern!

    As its Friday today, lets see if anything happens over the weekend as a result of my Technical Report (via Help) … least we will have learned something, if only a modus operandi for future similar Issues.

    PeterSt wrote:

    I mentioned that you asked three times by now but that nothing seems to happen

    If I was a PRT Customer Service rep, I would have a standard email that – in my scenario – I would send advising to contact IG as the Account is with IG.

    Customers are left annoyed and frustrated when they do not get any answer at all to emails.

    1 user thanked author for this post.
    avatar PeterSt
    01/14/2022 at 5:33 PM #185484
    GraHal

    Success!  Well nearly! 🙂  At least a timely response!  I’m a ‘happy camper’ now!

    See email below from IG …

    Thank you for your ProRealTime technical report.
    We have raised the incident with our ProRealTime support team regarding your query.
    The reference number is : xxxxxx

    If you have any further queries, please do not hesitate to contact us.

    Regards,

     

    01/14/2022 at 6:13 PM #185490
    PeterSt

    🙂 🙂

    1 user thanked author for this post.
    avatar GraHal
    01/18/2022 at 4:42 PM #185848
    GraHal

    Still no Restore on my LIVE Account!! All the money IG are losing due to this!!!! 🙂

    This is now the 11th day since I lost 89 Systems.

    For info … copy below of my 4th email direct to the PRT contact@prorealtime.com.

    Hello

    Re my request below, I sent in a Technical Report to IG and they replied saying thay have sent it on to PRT.

    Do you need me to EXIT my platform while you do the RESTORE and / or anything else I can do to help and move this forward  PLEASE?

    My handle is GraHal on the PRC Forums … if this is of any significance.

    Please call me anytime if you need to?

    Thanks & Regards

     

    01/18/2022 at 5:09 PM #185850
    TempusFugit
    GraHal wrote:

    This is now the 11th day since I lost 89 Systems.

    Sorry to hear Grahal. Technical Service of PRT not doing nothing… business as usual. It´s a shame because I still think PRT is a great platform but with an almost not existant thecnical support is difficult to feel like that

    1 user thanked author for this post.
    avatar GraHal
    01/21/2022 at 10:06 AM #186140
    PeterSt

    All right – I am in some “mood” today;
    GraHal, were you helped with this already ?

    01/21/2022 at 10:19 AM #186141
    GraHal

    I just checked and my 89 Systems have NOT YET been restored!

    By 5:30 PM today …

    1. It will be 14 full days since I first emailed PRT via contact@prorealtime.com
    2. It will be 7 full days since IG emailed me to say thay had passed my Technical Report over to PRT.
    01/21/2022 at 10:28 AM #186143
    PeterSt

    OK, thanks.
    Can you do me (and hopefully yourself) a favor : send that email (with content you deem fine) to broker at prorealtime.com, as I suggested ?
    I can’t be sure whether you did not use that one on purpose, but that is the one which ends up with the guy I talked to, regarding this.

    PeterSt wrote:

    But let him send an email to broker _at_ prorealtime com, let him mention is handle “GraHal” so we will know it is him you’re helping and we will contact the engineers so they will pick this up and hopefully provide that restore soon now.

    And really, if you don’t want to go that route, it is fine of course. But please let me know what you did, so I will again call my contact if you used the “broker” address, so I can notify him it is there …

    🙂

     

     

    01/21/2022 at 12:04 PM #186155
    GraHal

    Okay Thank You Peter!

    I sent below to broker at prorealtime.com (I included my 4 emails sent to contact at prorealtime.com)

     

    Subject: Re:Systems Gone / Deleted

    Hello

    PeterSt off the ProRealCode website suggested I send below to you and you may be able to help please?

    Screenshot of my Live Account number and the window I am referring to etc is shown on my original email below.

    My handle off the  ProRealCode website is GraHal.

    If there is anything I can do to help, e.g. me stay out of my Account until I hear from you, then let me know?

    Many Thanks & Best Regards

    (I included my name and landline and mob number)

    01/21/2022 at 12:12 PM #186157
    GraHal
    PeterSt wrote:

    let him mention is handle “GraHal”

    My username on here is GraHal.

    My registered email with IG is stokinv at xxxxx… did you mean me to mention stokinv or GraHal (as I did)?

     

    01/21/2022 at 12:20 PM #186161
    PeterSt

    I ann0unced you as GraHal. You were even right away recognised from this forum.

    Going to give that “watch your inbox please or GraHal” right now. And with extra emphasis because indeed we are a week further again.

    1 user thanked author for this post.
    avatar GraHal
    01/21/2022 at 6:10 PM #186222
    PeterSt

    This is doomed ?

    Soon after my sending of the message “Watch out for the great GraHal”, I received the response that no email was received at said address.
    I responded with “what about a spam box ?” … and then it went silent.

    It now is 6pm over here and the local support guys will have left the building.

    I do know that the PRT email “receptors” are highly spam-protected, so probably *if* in spam somewhere, it can’t be found. GraHal, if you have one, try it with another email address ? Or, might you have a kind of forwarded one of the other emails with a ticket number in the title, remove that ticket number (this is highly “routing” to the persons involved).

    Oh boy …

    01/21/2022 at 7:28 PM #186239
    GraHal
    PeterSt wrote:

    try it with another email address ? Or, might you have a kind of forwarded one of the other emails with a ticket number in the title,

    I could be accused of email bombing them if I send again from another email? So I won’t unless essential, like they ask me to send again?

    Title / Subject of my email to broker at xxx was:  Re:Systems Gone / Deleted.

    No Ticket Numbers showed in the email Title to broker at xxxx

    I just checked and I have had no … Email Undeliverable etc.

    Oh boy! …

     

    01/22/2022 at 9:25 AM #186253
    GraHal
    PeterSt wrote:

    email “receptors” are highly spam-protected

    I emailed broker at xxx using (one of my many email addresses) grahalxx at xx … maybe the PRT ‘receptors’ are set up to send any emails from grahal … straight to permanent delete!!!

    Maybe I was right when I said (in the other Topic) I’m a ‘marked man’! 🙂  There’s probably a big poster on the wall at PRT offices saying:-   GraHal … Avoid like Covid! 

    I reckon you’re a marked man too PeterSt!? It’s starting to feel like that anyway!?  🙁

    01/22/2022 at 10:53 AM #186262
    Nicolas

    Will talk to someone in charge by Monday. In the meantime please stay calm 😉

    If no news from me on Tuesday, feel free to ping me.

    1 user thanked author for this post.
    avatar GraHal
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