Odd / Annoying happenings while using PRT Platform

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Viewing 15 posts - 46 through 60 (of 224 total)
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  • 01/22/2022 at 11:19 AM #186265
    PeterSt

    Haha, no, I hope not (though see the end of this). But a lot is wrong there from “organisational” perspective. A recent example (you may know about it 😉 ) : I called them to arrange for it being allowed by one named GraHal to send an email. I told he did so. I was told that nothing was received. I asked to look in the spam box, and then nothing.
    This is not a personal thing – this is throwing hands in the air and too much at hand to help those in real pain. Mind you, this is my perception from how things go, and lately this goes worse.

    So we tend to say that PRT support is non-existent. But we should not forget that compliance (non-English people should look up what this means instead of seeing a nice word) is all over in the roots of any “trading” related organisation. So :

    I have been with issues that PRT just does not know enough about because it is about the broker (IB this case) while very very officially I can’t receive support from IB. This is because I am a PRT client and not an IB client. That I directly use their software and account settings, is unimportant. Rules are rules and I must let PRT sort it out, no matter they have no clue about IB software (which latter is legit, IMO, but see the organisational lacking).

    GraHal. GraHal has an IG account and he formally can only go to IG for help. They have hardly any clue about PRT, but it is the only way anyway. Now the email or whatever sent by IG gets lost (like all from GraHal gets lost) and there is still no formal way that GraHal can contact PRT directly because rules are rules.
    On a side note, PeterSt has been in splits between PRT and IG for the same reasons but the other way around (PeterSt is not an IG customer), and all PeterSt could attempt is knowing a hell of a lot about everything**, know all the names of people everywhere, and tell either to directly talk to the other. The persons by name. Not a support department. That works because people have to justify what they did (for me) and I know their names. Mind you, this is always in 100% good spirit.

    **) This is not for everybody. Meanwhile it is where issues may start, as PeterSt will not let send himself with a cold in the reeds. Might PeterSt in his own 3rd person notice that this weekly (monthly to be on the safe side) is about 10K’s of money of which nobody can explain where it went. This could be similar to 5K lines of code that went where no man had gone before. PeterSt takes nothing for granted.
    One thing in addition perhaps : PeterSt always remains in good spirit (like good UK behavior with GraHal as testimonial) *plus* he explicitly contributes by explaining himself what happened to $ or Code, hence feeds back to the same people where the complaint was filed.

    Eh, yes, PeterSt could be a marked man. Actually it would be strange if he was not.

    … What PeterSt sees is a fight between Support (both 1st and 2nd) and Development. This is with a for us unprecedented French sauce which should not be underestimated. I respect that (hierarchical system). Respecting that does not help. Fighting it does not help either because you will be fighting those who want to help you. That won’t last long.

    So much for my Saturday morning coffee.

    01/22/2022 at 11:23 AM #186266
    PeterSt

    I forgot where I read it (only the other week), but it was a PRT page somewhere, and it looks the most scary :

    Priority for support is given to those with the most trading activity.

    Dig that. It sounds even logical. It almost sounds even right, knowing that you with the more trades bring more money to the PRT (and broker) table.

    But now my only perfect trade of the year makes 100K disappear. Will I be at the bottom of the list forever ?

    01/22/2022 at 11:33 AM #186267
    GraHal
    PeterSt wrote:

    it was a PRT page somewhere, and it looks the most scary :

    Priority for support is given to those with the most trading activity.

    No it was not a PRT page.

    Above statement re Priority … was in the IG reply to me as a result of me sending in a Technical Report to IG.

     

    1 user thanked author for this post.
    avatar PeterSt
    01/22/2022 at 11:55 AM #186273
    GraHal

    My brain worked on the bigger picture while I was asleep and I woke with this conclusion …

    Users of PRT for AutoTrading are ‘small beer’ as far as contributing (little) to the reveue stream of PRT / IT-Finance?

    PRT state on their website they have 977k users. We here at PRC are 46k members … kinda puts it all in perspective?

    Above explains why the Suggestions we make and Bugs we hate are low priority … because they will not benefit the other 900k users?  (900k users allows for 30k ish users / accounts with IG that may autotrade, but are not members here on PRC?)

    The 900K users will be customers of numerous banks, staff at financial institutions etc etc who use PRT for manual trading only (for which PRT is a first class tool in my opinion!).

    Above is conjecture on my part, but it helps me to feel a tad more calm that maybe there is a sound business reason for lack of attention to our AutoTrading problems (rather than us just being ignored … or maybe just me being ignored! ; )

    01/22/2022 at 12:02 PM #186274
    PeterSt

    Deleted

    01/22/2022 at 12:03 PM #186275
    PeterSt
    GraHal wrote:

    No it was not a PRT page. Above statement re Priority … was in the IG reply to me as a result of me sending in a Technical Report to IG.

    Hmm, I must be overlooking it ?

    01/22/2022 at 12:11 PM #186277
    GraHal
    PeterSt wrote:

    my only perfect trade of the year makes 100K disappear

    What are you saying above … £100K has now vanished??  Demo or Live??

    Puts my vanished 89 Systems into perspective! 😉

    01/22/2022 at 1:22 PM #186287
    PeterSt

    Yeah, but it was only a virtual example; It could happen to someone.

    Hey, I just spent an hour typing on real examples (in the realm of the same magnitudes) but I won’t post it because it will create a negative atmosphere.
    I am not here for that.

    Or not ready for it yet. Haha.

    01/22/2022 at 1:34 PM #186288
    GraHal
    PeterSt wrote:

    Or not ready for it yet. Haha.

    We need to keep calm! 🙂

    Did you see my conjecture / conclusion … explains why we feel we’re banging our heads against a wall at times?

    Since I thought of it, I am feeling more calm by the hour! 🙂

    01/22/2022 at 2:53 PM #186296
    PeterSt
    GraHal wrote:

    Did you see my conjecture / conclusion … explains why we feel we’re banging our heads against a wall at times?

    Yes I did. And a reply to that too, I scratched. I can’t just tell all without it eventually backfiring. Let’s say : too much inside information.

    I could agree with you that 46K of us are nothing compared to a total bunch of 977K (is a party due ?). It will merely be about that the PRC bunch is on IG and IG is not PRT really … that would be IB …

    Did you know (I can tell this because I told it before) that you poor PRC people (this now includes me) were waiting for a full year before V11 was put live ? This was only because of IG not feeling the lust to do it. I was working with V11 for a year already. All IB clients were working with V11 for a year already.

    So what’s in that given ?
    I suppose nothing much, until you may dream up something for it. 🙂

    Did you know that Autotrading for IB just entered its 3rd year of promises month by month, at least for me ? Not sure what I am saying or what I want to put across, but since a few months I gave up on that and continued my developments for IG – and only the people who know what the underlaying subject is here, will know how much money is thrown out of the window. Money that all those 977K would bring in.

    hint

     

    01/22/2022 at 5:09 PM #186318
    TempusFugit

    Here you are talking about some broader picture that has been in my mind for several months/years already

    Let´s face it:

    – We, the IG-PRT-AutoTrading community, are not in any way a priority for PRT. It seems that they are not interested to extend the ProOrder with more brokers.

    – Probably there has been some frictions between PRT vs IG. Big, small or in the best case scenario just a lack of interest to improve the operational/business relation.

    – We are dependant not only of the willingness to continue supporting us from one notveryinterested part, but two and with the risk of conflicts between them.

    My conclusion is that our future is insecure and unstable. I am not saying that we are doomed, this situation could last forever or no, the point is that I am not sure
    that the time I put in PRT is well invested. Or in traders words… the price action doesn´t look good, why put money/time in it?

    1 user thanked author for this post.
    avatar GraHal
    01/22/2022 at 6:19 PM #186323
    JohnScher

    There have been enough criticisms of PRT. Just the demo and real differ from each other, really an absurdity.
    That orders are not executed, worse.
    That 89 systems disappear without a trace, impossible, actually.

    So what lets us stay here.
    For my part, the historical data and the relatively simple programming language with all its handicaps.

    I’m sorry for you Grahal, that it hits you. Many good things I could learn from you, and the one or other time you helped me, thanks for that. I wish you that you keep your head up high.

     

    1 user thanked author for this post.
    avatar GraHal
    01/24/2022 at 11:26 AM #186444
    Nicolas

    GraHal, please send me your account number by email.

    Same discussion happens here again, several subjects we came across since 6 years I put the forum on.

    ProRealTime is a software company, IG use the services of this company in order to provide their clients a more complete offer. I guess IG has so many customers that they have to prioritize some support requests over others, from a certain point of view, I find it normal that a customer who brings in more revenue benefits from more extensive support. Who would you choose to support first, the demo only customer or the subscription customer?

    Moreover, IG and PRT are 2 totally different companies, so they do not share their customer databases, for obvious privacy reasons and also for commercial reasons, which are their own business. Be aware that this is the main cause of latency in your support requests, the transfer of files from one company to another.


    @johnscher

    I thought you know already that demo and live was different because of the market, I usually post a bullets list of possible difference between those 2, last time was this morning, find it here: https://www.prorealcode.com/topic/price-range-function/#post-186422

    BTW, I am used to code with mannyyyy different platforms, and this is what I learned: demo will never ever act the same as a live server.

    1 user thanked author for this post.
    avatar JohnScher
    01/24/2022 at 12:15 PM #186446
    GraHal
    Nicolas wrote:

    GraHal, please send me your account number by email.

    Done … Huge Thank You Nicolas.

     

    01/26/2022 at 9:03 AM #186639
    PeterSt

    It is wayyyy too quiet in here. GraHal, I now fear the worst …
    Please have some good news. This is foremost for yourself. But if this is our prospect for cloud based matter – be that idiocy around not received emails or just no backup available at all – then we may wonder in who’s hands we lay our money. At least that is how it feels, to me.

    ?

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