@ David – I haven’t had the error you are talking about but it doesn’t surprise me to say the least. This was my point exactly, how can they expect clients to trade when their platform has serious bugs – the least they could do is realise that it’s in their interests to let them have access as the longer the client spends on it the more likely they are to eventually trade using it. I’ve had maybe one or two serious errors but annoyingly lots of little ones in live. For eg. just in the past 48hrs my PRT platform has gone a bit “mad” – prices only update in some lists, watchlists have some lines blank, charts open blank, the price bar on the chart shows the live price but the buy and sell buttons are delayed by 15-30 secs (!) (I mistakenly opened two trades without realising that the price was stale yesterday), the green push+ keeps blinking from light green to dark green….. insane….. It happened on two different computers so not an issue of hardware or connection. Needless to say IG’s response was – non existent !
Anyway, with regards to this issue. It’s a purely financial (but very short sighted) decision. Grahal is right, they are only doing this on individual accounts regardless of the overall client trading volume as I only got this message on the account I use less frequently, Still doesn’t excuse it though, my commission earned by them on the trades in the other account would probably pay for 50 PRT subscriptions !
I don’t think they are likely to change their mind in the near future on this. It’s what you get when some managers around a desk make executive decisions without having a plan on how to implement the execution of it. I got charged the fee as well and I’ve asked them to refund it as my PRT was turned off on the morning of the 31st instead of midnight. Am fairly confident that I’ll get it refunded. However, it still leaves the bigger issue of what to do going forward though and in that regard for the time being we are forced to pay the fee unfortunately – or leave.
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