“Trade” Button & Scalping Order Book Disappeared

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Viewing 7 posts - 1 through 7 (of 7 total)
  • 07/19/2020 at 4:33 PM #139621
    kelcy

    The “trade” icon on the main screen and the scalping order book have disappeared and I can’t seem to be able to bring them back. This happened after I didn’t save my template. Anyone else have this problem before?

     

    Thanks

    Kelcy

     

    07/20/2020 at 9:40 AM #139661
    Nicolas

    What do you mean by the “trade” icon please? What is the version of platform and broker? Thanks.

    07/20/2020 at 11:28 AM #139670
    CaptainCaveman

    Hi Kelcy,

    yes I was confused by this too at the start . It doesn’t seem to load when I load PRT (IG broker, version 10.3) , You can click on the Order Book Icon at the bottom left corner of the specific chart. (see attached Photo) .

    Each order book is for that specific security naturally. To get the scalping option just click on the  icon (in the ‘Order Book’ Window) to see the various options

     

     

    07/21/2020 at 1:18 AM #139717
    kelcy

    I am on version 10.3 with IG trading FX. My main window panel has “file”, “display”, “objects” & “help”. It used to also have a “trade” button but it is now gone. I am also now missing the “scalping” order book option. I only have vertical, horizontal and best bid/ask.

    07/21/2020 at 2:43 PM #139760
    Nicolas

    That’s weird! Is your IG account allowed for trading?

    07/21/2020 at 7:50 PM #139788
    GraHal

    kelcy … have you tried loading another Template … start with the PRT default Template then check for the buttons etc that you are missing?

    Let us know how you get on please? 

    07/30/2020 at 8:08 AM #140430
    RafaelN

    Hi,

    You should send a report through your platform, let the technical team help you on this.
    To do so, you may go in Help menu –> Technical support

    Have a good day!

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