Trade ticket always there at platform open.

• 06/08/2018 at 9:05 AM #72625
  Vonasi

  This week every time I open my demo PRT it opens with an order confirmation ticket in the top left hand corner of the screen. I close the ticket and save upon exit and throughout the day but at the next start up the ticket is there again. Not sure if this is related to the recent issues PRT had as during that time I did have a strategy stopped on the DAX but could find no reason for it being stopped and was told it was due to the PRT/IG problems.

  How can I get rid of this ticket once and for all?

  

  

  Vonasi

  Moderator

  Topics: 192

  Replies: 5088

  Been thanked: 1811 times
  06/08/2018 at 9:24 AM #72631
  GraHal

  There’s a PRT Platform setting to enable Order Confirmation, I’ll let you know if I find it! 🙂

  PS Found it – see attached

  

  GraHal

  Participant

  Topics: 214

  Replies: 8830

  Been thanked: 2200 times
  06/08/2018 at 9:27 AM #72632
  Vonasi

  GraHal wrote:

  There’s a PRT Platform setting to enable Order Confirmation, I’ll let you know if I find it!

  You can find it by clicking on ‘Do not display’ on the ticket. pretty sure I tried that earlier in the week but will double check on the next start up.

  I might just send a technical report to PRT and see if they can delete it from there end.

  

  Vonasi

  Moderator

  Topics: 192

  Replies: 5088

  Been thanked: 1811 times
  06/08/2018 at 9:32 AM #72634
  GraHal

  See my PS / attachment in my post above  … what is yours set on??

   

  

  GraHal

  Participant

  Topics: 214

  Replies: 8830

  Been thanked: 2200 times
  06/08/2018 at 10:25 AM #72640
  Vonasi

  That setting is for manual trading only. I have never done any manual trades (except closing orphaned trades!) on my demo account so I do not understand why I would get the ticket in the first place. I have sent a report to PRT. Maybe they can delete it once and for all.

  

  Vonasi

  Moderator

  Topics: 192

  Replies: 5088

  Been thanked: 1811 times
  06/08/2018 at 10:33 AM #72642
  Carine

  Hello,

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

  – As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  – Please assure that the window concerned by this issue is open.
  – Click on “Technical support”
  – Choose the category (e.g. “Data” for a spike)
  – Select the concerned window in the drop-down menu.
  – Giving as much detail as possible, explain the issue you are having in the text box.
  – Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Regards,

  Carine

  

  Carine

  Moderator

  ProRealTime

  Topics: 0

  Replies: 76

  Been thanked: 27 times
  06/08/2018 at 11:05 AM #72652
  Vonasi

  Thank you for your reply Carine. As stated in the post prior to yours I have already sent in a ticket to PRT. Marcy has already replied via email and I have directed her to this forum for details of the ticket.

  

  Vonasi

  Moderator

  Topics: 192

  Replies: 5088

  Been thanked: 1811 times
  06/11/2018 at 8:01 AM #72824
  Vonasi

  The trade ticket did not appear today – so thank you to whoever at PRT was involved in getting rid of it!

  

  Vonasi

  Moderator

  Topics: 192

  Replies: 5088

  Been thanked: 1811 times
• Author
  Posts