trailing stop serious issue in ProOrder

JL1640 · Fri, 17 Feb 2017 10:40:23 +0000

Yesterday I had three strategies in ProOrder with a trainling stop the three strategies were blocked and interrupted, unfortunately the trailing stop were not executed, positions/trades were not stopped and the losses continued to run I had to manually stop the three positions/trades through web navigator to limit the losses to three times the distance of the trainling stop (times three strategies it has been expensive) but if I had not done that the losses would have been endless apparently there was rejection of the trailing stop value, but instead of putting the stop at the proper distance as it happens somtimes, it blocked and interrupted the code last week i “enjoyed” a worse situation, the same issue made it even impossible to stop the strategy , I had to phone call so that after two interlocutors IG / PRT finally stopped the trade even by stopping the position by the navigator gains/losses continued to run in ProOrder there is great danger to count on trailing stops in ProOrder especially if the value is the result of a calculation that may not respect the distance required at all times

This topic has 44 replies, 6 voices, and was last updated 7 years ago by JL1640.

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04/25/2017 at 2:35 PM #33329

manel

That security issue is total BS. I wonder how every other co. in the world copes with this problem…..:-) I hate it when organisations hide behind this excuse when what they really mean is “We can’t be bothered to update/code our software and process to address this”. I hate being patronised (I have a brain and can work out what you really mean), just tell me you don’t want to do it and it’s not a priority then fair enough, at least I’ll respect you for being honest. Seems like senior management are indeed a bunch of dinosaurs…..:-)

manel

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04/25/2017 at 2:51 PM #33330

GraHal

HAHAHAHAH I agree Manel.

Hey we should ‘eat some humble pie’?

Another of my gripes with IG from way back was that their Query Log System didn’t work. Even after they said it was working now, it didn’t and after weeks / months I stopped checking / looking!

Buuutttt I just looked for first time in near 12 months maybe … check out the attachment … this is my Query Log and there 2 more pages worth also! What a busy moaner I have been!!!! 🙂

You access it via Help and Support / My Queries in case you don’t know??

Hey some good does come by sharing gripes on here!!!!???

GraHal

PS I’ve hidden Case Nos to ‘protect the innocent’! 🙂

GraHal

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05/22/2017 at 5:59 PM #36323

JL1640

Hi guys, I’m back, sorry for the long silence being away

one trade today: Backtest = 9.10 point, Autotrade = 2.50 point down 72% !!!!!!!!!!!! see the 2 pages attached

like you I did ask them several times/years to put the initial request at the bottom of their PRT mail but never get it, I finally think it is on purpose

as you say wouldn’t cost to get original request sent or attached

they don’t care about people clients, they care only about company clients

JL1640

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05/22/2017 at 9:51 PM #36364

GraHal

Hi JL, re Auto-Trading results … is this on Demo or Live?

Re Backtest … what spread did you have set in the backtest engine?

Not good it it! Will you be sending the screen shots to PRT? May as well now you have them saved etc?

Thanks
GraHal

GraHal

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05/23/2017 at 1:40 PM #36408

JL1640

hi GraHal

this is live / real trading and backtest is with the same spread as reality and with tick by tick mode

and beleive me I’ve many year on PRT, CFD and s/w development, I’ve checked everything many times

I’ve sent that many times to PRT always the same answer “WE CAN’T WORK ON IT WITHOUT YOUR CODE” they just denie the issue and don’t care about it

I gave the part of the code that pass the orders (buy, sell, exitshort, … lines which is simple in my case) which is EXACTLY 100% the same in backtest and autotrading, they rejected that like if the indicateur calculation could explain the CFD slippage !!!!!!!!

the reality is it takes them most of the time many seconds to pass the order (of one contract of 1 point/€) to IG and then to execute the order

JL1640

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05/29/2017 at 2:06 PM #36903

JL1640

this time it is worse than ever AutoTrading is 72% lower than backtest

JL1640

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05/29/2017 at 2:06 PM #36905

JL1640

in this case even screen data are creasy !

JL1640

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05/29/2017 at 3:48 PM #36940

Nicolas

I don’t know if we already asked this question, but does your code embed CALL instruction?

Nicolas

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05/29/2017 at 3:57 PM #36943

JL1640

no, I don’t use CALL instruction to avoid troubles
code and conditions are simple indicateur calculations

// DAX
DEFPARAM CumulateOrders = false
Condition1 = …
Condition2 = …

IF Time=H5 then
IF condition1 THEN
buy ordersize contract AT close+1.1 stop
on=1
ELSIF condition2 THEN
sellshort ordersize contract AT close+1.5 stop
on=-1
ENDIF
SET STOP LOSS stpT0
ELSE
on=0
ENDIF
CoP = CountOfPosition
IF CoP>0 THEN
highsptT = …
SELL AT highsptT STOP
ELSIF CoP<0 THEN
lowsptT = …
EXITSHORT AT lowsptT STOP
ENDIF
//-------------------

// DAX

DEFPARAM CumulateOrders = false

Condition1 = …

Condition2 = …

IF Time=H5 then

IF condition1 THEN

buy ordersize contract AT close+1.1 stop

on=1

ELSIF condition2 THEN

sellshort ordersize contract AT close+1.5 stop

on=-1

ENDIF

SET STOP LOSS stpT0

ELSE

on=0

ENDIF

CoP = CountOfPosition

IF CoP>0 THEN

highsptT = …

SELL AT highsptT STOP

ELSIF CoP<0 THEN

lowsptT = …

EXITSHORT AT lowsptT STOP

ENDIF

//-------------------

JL1640

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05/29/2017 at 6:00 PM #36957

Nicolas

Perhaps nothing to deal with, but, do you test if the Close is above the sell stop level before launching the conditional pending order?

Does your indicator(s) calculation involve FOR/NEXT loop(s)?

Nicolas

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05/30/2017 at 8:00 AM #36990

JL1640

Hi Nicolas,

I do not and I will test if Close is above the sell stop level

BUT

why would it be different between PorOrder and Backtest?
isn’t it supposed to become an AT MARKET order?

I do not use any loop or other fancy/ dangerous instruction, it is very few simple scalculation and again why would it be different between ProOrder and Backtest?

The main issue sounds to be slippage, PRT know my account number and ALL transactions are recorded so with what I provide they can EASILY analyse those transactions and see if they loose time in PRT process, in transmitting the instruction to IG or if it is IG being late by many and costly seconds

the issue is they dont do that and persist telling “you must give your codes” without ever providing any confidentiality comitment

JL1640

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05/30/2017 at 8:07 AM #36992

Nicolas

Same comment as in the French forum. You have the benefit to get valuable suggestions from the PRT team, but you continue to ignore them. Do as you want, I can’t help much more here, since I’m not a PRT employee myself 😐

Nicolas

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05/30/2017 at 8:53 AM #36998

JL1640

Hi Nicolas,

I’ve not seen any single valuable suggestions from PRT concerning that issue !!!!

please tell what they are

nobody ask you to waste your time on this, it is PRT to IG internal issues, I don’t see what you can do to improve

JL1640

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05/30/2017 at 9:21 AM #37000

GraHal

JL, have you considered what your next step would be if it could be proven that your problem is due to slippage? I guess you would open an account elsewhere?

Why not do this now – while still leaving PRT / IG Account Live – then you have a chance to check out if other brokers and platforms are any better … without ‘burning your bridges’?

You considered these …
http://offers.oanda.com/trust-oanda-UK/

Please let us know how you get on … with PRT / IG and other brokers / platforms?

GraHal

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05/30/2017 at 12:19 PM #37031

JL1640

Thanks for the suggestion

I know I’ll have soon or later to move away from PRT, even Nicolas says so, but it represent some work to migrate

I see OANDA accept MultiCharts API which is very good, that one allows for multi time units and multi supports in one indicator or one strategy/code which PRT never answer my 3 or 4 years ago question about that, it allows also the baronclose order acting at the end of the current bar not available with PRT

Do you already have an account there and experienced trading?

A friend of mine is doing huge volume, one of the top on Euronext, he knows all serious brokers and is trading only with Interactiv Broker

I’ll figure that out during the summer and will let you know

please keep me aware of what you do

JL1640

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