v11 bugs
- This topic has 108 replies, 13 voices, and was last updated 1 year ago by
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Hello everyone, please keep calm and consider each opinion with respect. We all have a different experience of life and how things should be organised for better understanding by another party.
Take my word for it, all the bugs reported here on the forum are carefully studied by the ITF teams (who develop PRT), some of them have already been fixed (believe me, I read the dev logs).
I have provided myself the link of the list of bugs that you had the good idea to create to whoever is entitled to it. It will be followed I can assure you.Finally, know that even if I don’t answer each topic quickly, I read them and I ensure the link with ITF/PRT, I don’t want the efforts of the members to improve the platform to be vain!
Thank you all for your patience and please let’s try to continue to develop good relations between us, sometimes it’s better to keep your fists in your pockets 😉
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you could accidentally click that red cross and lose your position (like my example again and this really happened).
Yes, above has happened to me also! I’ve got now so I am afraid to even move a stop level or cancel an Alert etc if there is a manual trade on the chart in case I close the trade (due to the bug in PeterSt quote above)!
Unbelievable some of the bugs that were not picked up by PRT Testers before GoLive with v11 (2.5 years ago!!).
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Agreed maybe there was a lost in translation moment. Unfortunately I had to use the description at the top of each thread for the spreadsheet as I thought it may be easier for the users that initially posted the thread to find but they could be changed so it’s more user friendly and easier to scan through.
The intention was just to get it started so other forum users feel more inclined to use it but I’m happy for anyone else to add or amend any of the content on there they don’t believe to be correct.
Also the same with spreadsheet format or methods of input, if anyone has any ideas how to do it better run it past GraHal as he hosts the spreadsheet, there’s a crap load of different expertise in this forum so we must be able to streamline things a little and make life easier for forum users but especially Nicolas and the other moderators.
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Your given contact links are not the correct ones
Which links are you talking about?
Please copy my link with (grahal) after.
Please copy what you think is the correct link with the word (PeterSt) after.
OK, as I said – I have been reluctant to post about this. So I just asked PRT … It would be all right for me to vent this :
First off, people must realize that the email address (or link on the prorealtime.com web page) ends up at different support pages for the different countries. It is somewhat more complicated because this is about “languages”. Thus, someone following the link in Italy would address a different person (Italian speaking) than someone in the UK. However, the person in the UK may address the person in Holland at the same time. And the person in Germany (if I am right, the person you see appear in the spreadsheet is from Germany – I know them all – haha).
Is this bad ? No. Sort of No. Because, if a problem (or list) goes to someone in Italy and to someone in UK at the same time (because both don’t speak each other’s language) the same problems end up at different persons. They each may a. try to answer upon it and b. may escalate it to 2nd line support or PRT development. There it may end up by the same dealing department.
It may be unbelievably hard to get across, but this sort of “mess” actually springs from IG customers never having contact with PRT. You don’t have your accustomed contact person at PRT.
Anyway, I asked … it is a good thing to have a list. Support will pass it on to 2nd line and beyond. Because they now know about it (apologies if something went parallel from what Nicolas has been arranging for) it should be all right. One thing : this depends a bit on the support in your country. Example : I have been dialling 0044 maybe 10 times over the years, but never received an answer. However, that too should have been arranged for by now, and Dutch support could be answering the phone. Or email.
One more thing : While I started this said 10 days or so back, today I mentioned “our” list as a work in process. I was asked to send it in so they could look at what we were doing. Under the condition that “it is trial for now” and “it is under discussion”, I sent it. So some balls really start rolling …
Thank you RaHal. Thank you Kovit. And of course thank you Nicolas.
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Welcome back Bard!
Sorry I can’t help … lots of us are suffering from that ‘difficult to grab edges bug’ and a whole lot more bugs besides! 🙁
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