V12 for PRT-IG now live on Live

• 11/30/2023 at 2:41 PM #224647
  PeterSt

  At least for me, that is.

  This topic could be for working out anomalies or maybe small warnings.

  Of this latter I have a first :
  When we start V12 for the first time, for PRT-IB it was so that you were warned that your settings could be transferred once only. Thus, save things in the V12 environment and then go back to V11 because there’s something you don’t like, is a no-go; it would lead to further losing your changed settings (new charts etc.) which you’d subsequently make in V11. Remedy :
  Don’t save anything in V12 if you think of reverting to V11. In V11 you can then do again what you want.

  but

  It is slightly more complicated, because the transfer of settings still happens only once. Thus, they occur when going to V12 for the first time (like I just did), but they won’t happen a next time.
  At least this has been so for the IB environment, and since I just this morning asked to arrange for this one time again for IB (I had to revert more than once), please take notice that this will be a hassle (already because I’d say you need PRT for this, while most have a contract with IG. Well, the story is known – it is hard to get PRT support for those people).

  The above summarized : the warning signs in capitals for this lack.

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  11/30/2023 at 3:03 PM #224651
  PeterSt

  Before deciding to stay in V12, people must be very cautious to observe the memory usage; For V12 in the IB environment this has been a serious issue since the start, only last week solved. But solved because I think so (have been working on this throughout with PRT), so, FWIW.

  and

  The first chart with a small-ish indicator already took over 5 minutes to load, which normally takes a few seconds only. So, this does not look good.

  On a side note : only this morning I told PRT that the memory issue could theoretically have been be solved, and that my “large” account could be retried for V12. That did not happen yet.

  All ‘n all I wonder whether this whole situation of being able to start V12 isn’t an accident, possibly caused by the HTTP 500 error.

   

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  PeterSt

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  11/30/2023 at 3:23 PM #224653
  manel

  Thanks for the heads up. I just logged into the IG  platform today and it put me through to the PRTv12 but quite a few problems.
  1) Although the workspace has been saved, the desktop monitor layout has not. All my windows placements etc are all over the place. Completely jumbled.

  2) The fonts, chart sizes etc etc are all incorrect and much larger. I can’t get them back to my original sizes by doing a platform font decrease.

  This going to take me ages to resize, re-layout my desktop….. Does anyone have a solution to this ?

  Hard to believe that PRT would roll out an upgrade without adequately doing some basic testing (I hope !) so I’m thinking there must be an easier way to get my previous layout and settings back on PRT v12

  Cheers.

  PS – when I logged into PRT today I got no warning about settings changes being only saved once etc

  

  manel

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  11/30/2023 at 3:24 PM #224654
  PeterSt

  PeterSt wrote:

  All ‘n all I wonder whether this whole situation of being able to start V12 isn’t an accident, possibly caused by the HTTP 500 error.

  No it is not (I now asked). It is all on purpose and V12 is officially there for PRT-IG.
  On the question “what should people do when they run into problems because they can’t call you” the answer is “yea, you are correct, but for you this does not count because you have a contract with us (PRT/IB).

  Well, have fun ?
  Heads up, I’d say. For V12 and PRT-IG I now see there’s at least one important issue solved, which you see below; the Z-order of hovered labels now overlays correctly. And all ‘n all I really like V12 for the better. And hopefully the memory(-leak) issues are solved indeed.

  

  PeterSt

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  11/30/2023 at 3:57 PM #224656
  PeterSt

  So, did anyone ever test this ?!?

  The orders (positions) already in prior to starting V12 disappeared (exited) as should. But new orders don’t appear !
  In the 1st attachment you see that according to the mouse hover 1 Short position should be there, and according to the 2nd attachment you can see that 2 are there in reality. So this is two bugs in one go.

  

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  11/30/2023 at 4:13 PM #224659
  PeterSt

  So restarting implies that the two orders/positions show up again, but now all the OLD closed orders do not show. Compare with the 2nd screenshot which I took from the previous post, where you can 3 other closed positions (in reality there were 10+ in this time period).

  

  PeterSt

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  11/30/2023 at 4:27 PM #224662
  PeterSt

  Worse is : when I started V12 the first time, loading took maybe 45 seconds which was under low volatile conditions. I now started V12 with the USA st0ck market open, and loading took well over 5 minutes.
  I also see the same memory behavior which has always been wont in V12-IB (now using 6GB after 10 minutes of operation) which should be 3-4 and which will end up in “death”.

  All these exhibits, thus also the not showing of old orders and the not showing up of new ones, have been in order for V12-IB and were solved.
  I now start to think that all this time the IG version has not been updated and that all the ever back IB issues are still there in the IG version.

  So much for the heads up.

  

  PeterSt

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  11/30/2023 at 4:50 PM #224666
  manel

  I think its pretty clear that this version of PRT has not been tested adequately. Has it even been tested by any IG account users prior to release ? The most basic stuff is not working properly, in my opinion.

  The lack of response from PRT on these issues is also very disappointing.

  As a client of 10-20yrs of both its not great I must say.

  It is what it is I guess, we just have to put up with the poor service – or leave. Just as well more brokers are entering the UK market now to shake up this space, Its what’s needed.

  

  manel

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  11/30/2023 at 5:20 PM #224667
  manel

  I managed to revert to using V11 again and it had saved my original layout. Thank goodness !!
  Will be staying clear of V12, not using it again.

  I can confirm the memory usage issue in v12. Insane usage. If its maxing out 16GB of RAM then something is seriously going wrong somewhere ! 😂

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  manel

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  11/30/2023 at 6:18 PM #224670
  GraHal

  My v12 Live is using 1.1GB … see attached.

  RAM usage is related to how many charts we have open.

  

  GraHal

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  12/01/2023 at 12:39 AM #224674
  inverse

   

  11Gb here Gra but you are right it’s a headcount thing for sure.

  Messed with my Time of Sales coloring a bit, so needs massaging there.

  I have a heap of custom indicators based on where sessions open and close and it’s here that it will go very hard and go ahead and ‘calculate’ all of them, irrespective of whether they are active / enabled or not (v11 doesn’t do this or appears not to). Not tried removing them and adding again but as a vanilla start of v12 from a previous v11 yesterday that is what stood out most.

  I’ve also not been able to work out how to remove ‘main chart study’ I think it’s called from the LHS toolbar on a chart. Also prefered having the ‘indicator and systems’ button along the bottom, could be an option buried somewhere – I’ve bailed on looking further at v12 for now because it also irked me in not saving toolbar content – I only use 8 or so tools very basic but I like them to stay put once in position on a toolbar.

  Some thing I have wondered for a little while now is it possible or a wip to be able to ‘group’ select drawings and move them to the RHS a little?

   

  Hope this makes sense, Flu A and D3 here with all 4 wisdom teeth out the other day – fun times ….

   

  Cheers,

  inv

   

   

   

   

   

  

  inverse

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  12/01/2023 at 7:20 AM #224675
  inverse

  Okay. So between v11 and v12 (IG) there’s general instability where I run out of mem (have 32GB) and reported use can be anywhere between 9-11GB. If I close windows (charts) we just come round on ourselves with similar responses and also complaints re: indicator calculation problems – last time we saw this was EU daylight savings. Going back to v11 again for now. Thinking about it the indicator calc problem could be a byproduct of where we are with v12 on this PC, so a furphy or sorts.

   

  Following flagged in the error mssg:

  31 chart windows

  620 indicators

  70 values in lists

   

  There’s 32GB in the PC why only allocate 10GB use 8.8Gb and then moan about it. There’s a bit of inefficiency going on here and could be windows (10) or me lol. Not a platform expert so apologies if overlooking things. When running v11 will happily run +10GB at times and never a peep.

  I can push it over on v11 but don’t have enough eyeballs to realistically use the IP presented to me.

  Last I saw anything similar was on a PC w/16GB. Very leaky, somewhere.

  Might be time for a cache clean and 3 finger salute.

  manel wrote:

  I managed to revert to using V11 again and it had saved my original layout. Thank goodness !! Will be staying clear of V12, not using it again.

  The term barge pole comes to mind.

  I didn’t have your problems though, could be that I left some settings as default, can’t remember now and so wasn’t as evident.

  What you and what PeterSt said rings true though, in particular the ‘first start’ and other’s there after, it’s as if there’s a bit of ‘house-keeping’ going on and borks it.

  cheers,

  inv

   

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  inverse

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  12/01/2023 at 8:03 AM #224676
  inverse

  Went full cache clean (java too) and restarted w10.

  DAX is a few mins off the open and EU proper. See how it rolls.

  When operational (in a good way) should balloon ram usage a little then unwind.

  On v12 now but I don’t do anything sophisticated, so perhaps not a great comparison for those on the bleeding edge.

  Is there any way to remove ‘Main chart study’ button – it is useful but hidding / removing it would be cool too.

   

  (no errors so far)

   

  cheers

  inv

   

  At 11GB now.

   

   

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  inverse

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  12/01/2023 at 12:45 PM #224683
  inverse

  Rolled through futures open, then cash – all ok. Then went RS shortly there after. Joy.

  Once errors trigger (either ram alone and / or indicator combined), the platform never really recovers and drives the CPU to 90% at times while ram util remains at ~11GB. We then enter a continued error cycle state that plays out intermittently – no mouse activity nothing.

  It’s almost as if it’s running inactive indicators, for reasons x and then failing – a condition first seen (running / calculating the indicator) when ‘migrating’ across from 11 to 12  and upon initially starting v12, perhaps an associated root cause – no idea tbh. We also see running / calculating ‘inactive’ indicators when switching templates but not always. V11 doesn’t have the problem.

  Atmo loathed to pull all indicators and re-apply.

   

  Attached is a copy of an indicator that draws lines for various opening times. This indicator is inactive but upon the platform starting will be ‘calculated’ out as data is loaded for that chart, again v11 doesn’t seem to do this or I’ve not been able to see it occurring.

  Don’t seem to be able to load png with error mssgs atmo 🙁

  Cheers,

  inv

  DAX Opens Indicator

  defparam drawonlastbaronly=true defparam calculateonlastbars=100 // // // //Label offsets // // voffset=50+close voffset1=70+close voffset2=100+close voffset3=120+close // // // // Time1 = 010000 Time2 = 011000 Time2a = 070000 Time3 = 080000 Time4 = 090000 Time5 = 100000 // // //Label Time // // // // // //Time8 = 070000 Time6 = 081500 Time7 = 081500 Time8 = 083000 Time9 = 091500 Time10 = 091500 Time11 = 101500 // // NumberOfDays = 1 Time1 = max(0,min(235959,Time1)) Time2 = max(0,min(235959,Time2)) Time2a = max(0,min(235959,Time2a)) Time3 = max(0,min(235959,Time3)) Time4 = max(0,min(235959,Time4)) Time5 = max(0,min(235959,Time5)) // Time6 = max(0,min(235959,Time6)) Time7 = max(0,min(235959,Time7)) Time8 = max(0,min(235959,Time8)) Time9 = max(0,min(235959,Time9)) Time10 = max(0,min(235959,Time10)) Time11 = max(0,min(235959,Time11)) // NumberOfDays = max(0,min(999,NumberOfDays)) MyDD = Day MyMM = Month MyYY = Year // DayCount = NumberOfDays While DayCount > 0 DO // // make sure it’s the same number of digits for days < 10 //If MyDD < 10 Then //was 10 but needed to go to 0 // If MyDD < 00 Then MyDate = (MyYY * 10000) + (MyMM * 1000) + MyDD Else MyDate = (MyYY * 10000) + (MyMM * 100) + MyDD Endif // last step, add hours a = (MyDate * 1000000) + Time1 b = (MyDate * 1000000) + Time2 ba = (MyDate * 1000000) + Time2a c = (MyDate * 1000000) + Time3 d = (MyDate * 1000000) + Time4 e = (MyDate * 1000000) + Time5 // // plot the lines // drawvline(datetobarindex(a))Coloured (105,105,105)style(dottedline,1) drawvline(datetobarindex(b))Coloured (105,105,105)style(dottedline,1) // //NO AU DS AU-CL //drawvline(datetobarindex(ba))Coloured (105,105,105)style(dottedline,1) drawvline(datetobarindex(c))Coloured (105,105,105)style(dottedline,1) drawvline(datetobarindex(d))Coloured (105,105,105)style(dottedline,1) drawvline(datetobarindex(e))Coloured (105,105,105)style(dottedline,1) // // // // draw the lables in // // x = (MyDate * 1000000) + Time6 i = (MyDate * 1000000) + Time7 j = (MyDate * 1000000) + Time2a k = (MyDate * 1000000) + Time9 l = (MyDate * 1000000) + Time10 m = (MyDate * 1000000) + Time11 // // // //drawtext("FDAX",datetobarindex(x),voffset,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FTEU",datetobarindex(i),voffset1,SansSerif,standard,14)Coloured (000,100,000) //drawtext("AU-CL",datetobarindex(i),voffset3,SansSerif,standard,14)Coloured (000,100,000) //drawtext("JP-CL",datetobarindex(i),voffset2,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FSX",datetobarindex(k),voffset,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FT100",datetobarindex(l),voffset1,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FTSE",datetobarindex(m),voffset,SansSerif,standard,14)Coloured (000,100,000) //drawtext("HK-CL",datetobarindex(m),voffset2,SansSerif,standard,14)Coloured (000,100,000) // // // // get ready to build tomorrow’s date, if needed // // compute tomorrow’s date (could be a new month, even a new year) // // 1. compute the last day of the month LastDay = 31 // 2. it’s max 30 on a few months If MyMM = 4 or MyMM = 6 or MyMM = 9 or MyMM = 11 Then LastDay = 30 Endif // 3. it’s max 28 days in February, 29 on a leap year If MyMM = 2 Then LastDay = 28 If Year MOD 4 = 0 Then If Year MOD 100 = 0 Then If Year MOD 400 = 0 Then LastDay = 29 Endif Else LastDay = 29 Endif Endif Endif // MyDD = MyDD + 1 // 4. if it’s greater than LastDay it’s the next month If MyDD > LastDay Then MyDD = 1 MyMM = MyMM + 1 // 5. if it’s greater than 12 it’s a new year If MyMM > 12 Then MyMM = MyMM - 12 MyYY = MyYY + 1 Endif Endif // DayCount = DayCount - 1 //one day has been plotted Wend RETURN

  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155

  defparam drawonlastbaronly=true   defparam calculateonlastbars=100 // // // //Label offsets // // voffset=50+close voffset1=70+close voffset2=100+close voffset3=120+close // // // // Time1        = 010000 Time2        = 011000 Time2a        = 070000 Time3        = 080000 Time4        = 090000 Time5        = 100000 // // //Label Time // // // // // //Time8        = 070000 Time6        = 081500 Time7        = 081500 Time8        = 083000 Time9        = 091500 Time10       = 091500 Time11       = 101500 // // NumberOfDays = 1 Time1          = max(0,min(235959,Time1)) Time2          = max(0,min(235959,Time2)) Time2a          = max(0,min(235959,Time2a)) Time3          = max(0,min(235959,Time3)) Time4          = max(0,min(235959,Time4)) Time5          = max(0,min(235959,Time5)) // Time6          = max(0,min(235959,Time6)) Time7         = max(0,min(235959,Time7)) Time8         = max(0,min(235959,Time8)) Time9         = max(0,min(235959,Time9)) Time10         = max(0,min(235959,Time10)) Time11         = max(0,min(235959,Time11)) // NumberOfDays   = max(0,min(999,NumberOfDays)) MyDD           = Day MyMM           = Month MyYY           = Year // DayCount       = NumberOfDays While DayCount > 0 DO // // make sure it’s the same number of digits for days < 10 //If MyDD < 10 Then  //was 10 but needed to go to 0 // If MyDD < 00 Then MyDate = (MyYY * 10000) + (MyMM * 1000) + MyDD Else MyDate = (MyYY * 10000) + (MyMM * 100) + MyDD Endif // last step, add hours a = (MyDate * 1000000) + Time1 b = (MyDate * 1000000) + Time2 ba = (MyDate * 1000000) + Time2a c = (MyDate * 1000000) + Time3 d = (MyDate * 1000000) + Time4 e = (MyDate * 1000000) + Time5 // // plot the lines // drawvline(datetobarindex(a))Coloured  (105,105,105)style(dottedline,1) drawvline(datetobarindex(b))Coloured  (105,105,105)style(dottedline,1) // //NO AU DS AU-CL //drawvline(datetobarindex(ba))Coloured  (105,105,105)style(dottedline,1) drawvline(datetobarindex(c))Coloured  (105,105,105)style(dottedline,1) drawvline(datetobarindex(d))Coloured  (105,105,105)style(dottedline,1) drawvline(datetobarindex(e))Coloured  (105,105,105)style(dottedline,1) // // // // draw the lables in // // x = (MyDate * 1000000) + Time6 i = (MyDate * 1000000) + Time7 j = (MyDate * 1000000) + Time2a k = (MyDate * 1000000) + Time9 l = (MyDate * 1000000) + Time10 m = (MyDate * 1000000) + Time11 // // // //drawtext("FDAX",datetobarindex(x),voffset,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FTEU",datetobarindex(i),voffset1,SansSerif,standard,14)Coloured (000,100,000) //drawtext("AU-CL",datetobarindex(i),voffset3,SansSerif,standard,14)Coloured (000,100,000) //drawtext("JP-CL",datetobarindex(i),voffset2,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FSX",datetobarindex(k),voffset,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FT100",datetobarindex(l),voffset1,SansSerif,standard,14)Coloured (000,100,000) //drawtext("FTSE",datetobarindex(m),voffset,SansSerif,standard,14)Coloured (000,100,000) //drawtext("HK-CL",datetobarindex(m),voffset2,SansSerif,standard,14)Coloured (000,100,000) // // //   // get ready to build tomorrow’s date, if needed // // compute tomorrow’s date (could be a new month, even a new year) // // 1. compute the last day of the month LastDay = 31 // 2. it’s max 30 on a few months If MyMM = 4 or MyMM = 6 or MyMM = 9 or MyMM = 11 Then LastDay = 30 Endif // 3. it’s max 28 days in February, 29 on a leap year If MyMM = 2 Then LastDay = 28 If Year MOD 4 = 0 Then If Year MOD 100 = 0 Then If Year MOD 400 = 0 Then LastDay = 29 Endif Else LastDay = 29 Endif Endif Endif // MyDD = MyDD + 1 // 4. if it’s greater than LastDay it’s the next month If MyDD > LastDay Then MyDD = 1 MyMM = MyMM + 1 // 5. if it’s greater than 12 it’s a new year If MyMM > 12 Then MyMM = MyMM - 12 MyYY = MyYY + 1 Endif Endif // DayCount = DayCount - 1     //one day has been plotted Wend RETURN

   

   

   

   

   

  

  inverse

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  12/01/2023 at 12:53 PM #224684
  GraHal

  You need to contact PRT directly if you want a fix or at least so they know about your problem.

  Send a Technical Report off the PRT Platform main menu > Help > Help Center > I’m having a Technical Problem.

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