Wrong charts / stock quotes on PRT?

• 10/03/2021 at 8:34 AM #178954
  marie123

  Hello guys,

  I just wanted to know if you also experienced some wrong charts on PRT. I just looked at IP (International Paper) and saw that the chart on ProRealTime is completely wrong. Every other chart (TradingView, Barchart, Yahoo Finance, etc.) is different. I noticed that coincidentally because  there was a huge gap on the PRT chart from Sep 30 to Oct 01 and that gap is only on the PRT chart. Then I noticed that all highs and lows are totally wrong.

  I can’t imagine that a professional software like PRT offers such wrong charts. Even if I activate/deactivate dividends in the chart the chart is still wrong.

  Any ideas?

   

  

  marie123

  Participant

  Topics: 13

  Replies: 30

  Been thanked: 5 times
  10/03/2021 at 8:54 AM #178955
  GraHal

  Advise PRT on their Contact form on the link below

  https://www.prorealtime.com/en/contact?

  If your broker is IG then IG provide the data to power the Charts, but let us know how you get on please.

  

  GraHal

  Participant

  Topics: 211

  Replies: 8778

  Been thanked: 2183 times
  10/03/2021 at 9:24 AM #178956
  marie123

  I use the free version of PRT without any broker. So the EOD data is provided by PRT.
  I noticed different charts sometimes in the past but I thought the problems could occur because of the dividends. But on IP the differences to other charts are really huge.

  1 user thanked author for this post.

  GraHal

  

  marie123

  Participant

  Topics: 13

  Replies: 30

  Been thanked: 5 times
  10/04/2021 at 9:46 AM #178994
  Maverick

  Hello Marie,

   

  Following your request, i invite you to send us a technical report from your platform.

  In order to allow us to analyze your platform, please send us a technical report following these instructions:

  – As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  – Please assure that the window concerned by this issue is open.
  – Click on “Help center”, then on “I have a technical problem”
  – Choose the category
  – Select the concerned window of the impacted instrument in the drop-down menu.
  – Giving as much detail as possible, explain the issue you are having in the text box.
  – Click “Send report”

  This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

  Thanks in advance,

   

   

  Victor from ProRealTime

  

  Maverick

  Moderator

  ProRealTime

  Topics: 0

  Replies: 42

  Been thanked: 8 times
• Author
  Posts