Wrong price and missed bar

• 12/15/2020 at 2:01 PM #153845
  BC

  Hi PRT support team

   

  I found a wrong close price bar (09:30) and missed bar (09:45) today (15th DEC 2020) at Hong Kong HS50 Cash (HK10) PRT 15 Mins chart (UTC +8:00), and 8 missed bar on 14th DEC 2020.

  Could you help to check why and provide solution to fix it?

   

  THX

   

  BC

  

  BC

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  12/16/2020 at 6:15 PM #154035
  Emanuele PRT

  Hello,

   

  Thank you for letting us know. I have alerted the Data team on this issue.

  For the future, may I ask you to send us a support ticket directly via the platform instead of opening a forum thread, as we spend  very little time on forums here and we might end up missing these kind of reports.

  Thank you on advance.

   

  1 user thanked author for this post.

  GraHal

  

  Emanuele PRT

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  ProRealTime

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  12/16/2020 at 11:09 PM #154062
  BC

  Thanks Emanuele, I send ticket via PRT platform at same time as well.

  

  BC

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  12/17/2020 at 8:20 AM #154075
  Nicolas

  We had the same problem on Monday with many instruments, IG failed to send data during some minutes, early in the morning. I think this is the same problem here.

  

  Nicolas

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  12/21/2020 at 12:33 PM #154714
  BC

  Hi PRT team

   

  Those bar still missed and not correct after one week, I wondering when the issue will fix?

  

  BC

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